Evolent · 3 hours ago
Analyst, Application Support
United States
Full-time
Remote
Entry Level
$28/hr - $31/hr
1+ years expEvolent is a company that partners with health plans and providers to improve outcomes for people with complex health conditions. The Analyst, Application Support will provide operational, technical, and systems support to ensure customer satisfaction and assist in resolving issues reported by various departments within the organization.
Health CareHospitalInformation Technology
Responsibilities
Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs)
Provide accurate and timely resolution of issues, and escalation when necessary
Ensure that Service Level Agreements (SLAs) are met
Maintain and update documentation related to operations and support processes within Confluence
Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems
Collaborate with team members and business functions to troubleshoot and resolve support tickets
Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support)
Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
Execute SQL scripts to generate reports, troubleshoot data issues, and fulfill database support tasks
Perform ad-hoc task and analysis for the support team as needed Perform quarterly user access audit
Qualification
Required
Bachelor's degree in computer science, IT- related degree or comparable experience
1+ year(s) of progressive experience within application support/IT operations organizations
1+ year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation
Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems
Collaborative working style with the ability to work across different organizations and personalities
Ability to work unsupervised and a self-starter who seeks improvements without direction
This role is Monday- Friday from 9:00 am to 6:00pm, CST, MST or PST. with some flexibility. Additionally rotating on-call support, including after-hours, weekends and holidays
Preferred
Experience in a healthcare-related field
Familiarity with JIRA, Confluence, Microsoft Azure – Application Insights
JIRA Service Desk ticketing system/Confluence experience
Benefits
Comprehensive benefits (including health insurance benefits)
Company
Evolent
Evolent partners with health plans and providers to achieve better outcomes for people with complex health conditions.
1001-5000 employees
H1B Sponsorship
Evolent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (16)
2023 (22)
2022 (15)
2021 (17)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1.17BKey Investors
TPG Growth
2025-08-19Post Ipo Debt· $145M
2023-12-05Post Ipo Debt· $350M
2022-08-11Post Ipo Equity· $125M
Leadership Team
Sarah Alexander
Vice President, Strategic Accounts
Recent News
2026-01-06
2026-01-03
2025-12-22
Company data provided by crunchbase