Audibel ยท 19 hours ago
Temporary Clinical Scheduling Coordinator (Glencoe, MN)
Glencoe, MN
Full-time
Onsite
New Grad, Entry Level
$16.29/hr - $21/hrAudibel, a subsidiary of Starkey Hearing Technologies, is committed to excellence in hearing healthcare. The Clinical Scheduling Coordinator will provide high-level customer service through patient scheduling and ensure a positive experience for patients by managing appointments and addressing inquiries.
Assistive TechnologyHealth CareManufacturingMedical
Responsibilities
Provide personalized customer service to all patients with an emphasis on scheduling hearing appointments
Answer inbound calls as well as assist patients who have specific inquiries
Effectively communicate the benefits of seeking provider care in the clinic
Practice active listening to better serve patients
Stay updated on all applicable aspects of hearing profession and gather, comprehend, and interpret basic patient information for marketing purposes
Use sound judgment in managing difficult patient situations, respond promptly to the needs of the patient, and respond to requests for service/assistance
Seek out improvement opportunity as well as promote
Update patient management software database with call notes, changes, and the status of each patient
Provide a quality Patient Journey Experience over the phone ensuring a consistent, timely, courteous and thorough resolution
Strive to maintain at least an 85% appointment conversion rate
Attend training on applicable patient management software
Maintain professionalism with challenging patient interaction
Ensure data accuracy in patient management system regarding all call activity
Ensure efficient use of wrap up time following each patient call
Qualification
Required
High School degree required or equivalent work history
Good computer skills and knowledge of Microsoft Office including Outlook and Excel
Be adept in using search tools, browsers, and email features
Familiarity with Microsoft Dynamics CRM
Ability to organize and multitask between patients, phone, and computer
Good problem-solving, analytical abilities, communication, organization, and interpersonal skills required
Friendly, upbeat, and positive attitude as well as the ability to work as part of a team
Demonstrated ability to follow instruction
Excellent phone manner and professionalism
Excellent written and verbal communication skills
High level of motivation
Preferred
Previous call center experience preferred
Office/Administrative experience preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid sick and safe time
Paid holidays annually
Company
Audibel
Audibel is a manufacturer of hearing aids with various features such as smartphone compatibility, wellness, and an activity tracker.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase