XBP Global ยท 4 hours ago
Client Experience Team Leader-Legal
Detroit, MI
Full-time
Onsite
Entry, Mid Level
1+ years expXBP Global is a workflow automation leader that focuses on business process automation and digital transformation. The Client Experience Team Leader is responsible for overseeing departmental activities in a legal environment, facilitating workflow, and ensuring operational efficiency while training and guiding staff.
Computer Software
Responsibilities
Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency
Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters
Completes tasks within a copy/mail center. These include but not limited to copy, print, scan, binding and mail activities
Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required
Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager
Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes
Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards
Qualification
Required
High School Diploma or equivalent
Previous leadership experience required
1-3 years of clerical experience required
Proficiency in Microsoft Office applications
Strong communication skills, both written and verbal
Proficient analytical, decision-making, and problem-solving skills
Excellent interpersonal and relationship-building skills
Strong prioritizing and time management skills
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase