CircleCI · 2 hours ago
Technical Success Manager, Growth
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $97K/yr
4+ years expCircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and they are seeking a Growth Technical Success Manager to lead the success and growth of their largest segment of customers. This role involves strategic customer management, optimization strategies, program development, and cross-functional collaboration to ensure customer success and drive growth.
DeliveryDelivery ServiceDeveloper ToolsPaaSProductivity ToolsSaaSSoftware
Responsibilities
Employing a strategic approach towards growth customers by providing top-tier technical support
Delving deep into customer usage of CircleCI to offer optimization insights and best practices, enabling customers to maximize the value they derive from our platform
Working closely with the rest of the growth team based on customer requests, to develop digital programs that enhance customer retention and drive growth
Facilitating value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
Educating customers on new and existing features, strategizing to optimize product utility, and sharing unique product insights and best practices through engaging platforms like Zoom calls
Creating technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale
Partnering with different teams to mitigate churn risks, tailor notifications to meet customers' specific requirements, and convey valuable customer feedback to the product team
Qualification
Required
Usually requires 2-5 years of experience in technical support, technical success management, or customer-facing technical roles within the software or technology industry
Strong technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies
Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
4+ years of experience in B2B sales, customer success, technical support or account management in customer-facing roles
Exceptional written and verbal communication skills, coupled with strong presentation abilities
Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
Proficiency in tools such as Zendesk, Hubspot, Vitally, and Mode, along with the ability to navigate multiple systems and conduct insightful data analysis
Demonstrated ability to consistently surpass revenue growth and retention targets
High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
Proficiency in Git and GitHub is a requirement, with previous exposure to CI/CD or DevOps tools considered an advantage
Company
CircleCI
CircleCI is a continuous integration and delivery platform that automates development workflows and IT operations.
201-500 employees
H1B Sponsorship
CircleCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2022 (6)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$315MKey Investors
Greenspring AssociatesIVPBlue Owl Capital Corporation
2021-05-11Series F· $100M
2020-04-07Series E· $100M
2019-07-23Series D· $56M
Leadership Team
Jim Rose
CEO
Rob Zuber
CTO
Recent News
2025-10-10
2025-07-31
Company data provided by crunchbase