TD · 3 weeks ago
Contact Center Representative II- Bilingual Spanish TDAF
United States
Full-time
Remote
Entry Level
$22.50/hr - $29/hr
1+ years expTD Bank is one of the world's leading global financial institutions, and they are seeking a Contact Center Representative II - Bilingual Spanish TDAF to service auto loan customers and promote strong customer relationships. This role involves providing quality customer service in a fast-paced environment, completing financial transactions, and participating in team collaboration to improve customer experience.
BankingFinanceFinancial ServicesWealth Management
No H1B
Responsibilities
Creates an exceptional customer experience supporting customers with their inbound phone inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners
Completes a broad range of financial transactions (e.g., account maintenance, statement requests, phone payments, and other transactions, as necessary) with accuracy and efficiency
Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call compliance
Follows all bank policies and procedures reducing risk to our customers and the business
Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the customer experience
Participates in personal performance management and ongoing development activities, including cross training as necessary. Actively participates in personal career development and takes ownership of personal growth
Open to feedback and actively implements action plans as directed by leadership
Utilizes appropriate discretion and negotiation tactics when addressing fee disputes
Qualification
Required
High School diploma or GED
1+ years of related experience
Successful completion of standard Contact Center training
Thorough understanding of all aspects of the position, with the ability to meet goals and standards established by the department
Demonstrates the ability to meet goals and standards established by the department
Demonstrates sales ability including knowledge of all Company products and services
Ability to use/learn current technology and software applications related to position
Excellent interpersonal, verbal and written communication skills required with a curiosity to educate and offer advice to our customers
Ability to work in a fast-paced, challenging work environment
Ability to learn/use current technology and software applications related to position
Excellent problem-solving and time management skills
Must be able to adhere to a set schedule which may include weekends, late nights, and holidays
Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
You must be work authorized in the United States without the need for employer sponsorship
Preferred
Retail Customer service, banking, or Contact Center experience preferred
Experience handling confidential information preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
2026-01-11
Winnipeg Free Press
2026-01-09
2026-01-06
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