Ondaro (formerly Cask NX) ยท 16 hours ago
ServiceNow Principal Business Consultant, Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
7+ years expOndaro is a premier professional services firm specializing in delivering innovative technology solutions and strategic consulting to clients across diverse industries. They are seeking an experienced Program Manager to lead ServiceNow implementations and digital transformation initiatives, focusing on business process optimization and organizational change for their clients.
Business DevelopmentConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Lead the planning, execution, and delivery of ServiceNow implementation projects for clients, including configuration, customization, integration, and deployment across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery
Oversee end-to-end digital transformation programs, incorporating technologies like AI, automation, and cloud solutions to enhance client operational efficiency and competitiveness
Oversee business process analysis and redesign, identifying opportunities for optimization and aligning processes with client strategic objectives
Develop and execute organizational change management strategies, including stakeholder engagement, training programs, communication plans, and resistance management to ensure client adoption of new systems and processes
Collaborate with client teams and internal cross-functional groups (e.g., IT, operations, finance, HR) to define program scope, timelines, budgets, and deliverables
Monitor program progress, proactively identify risks and issues, and implement mitigation strategies using agile or waterfall methodologies tailored to client needs
Track and report key performance indicators (KPIs) to clients and internal leadership, ensuring projects are delivered on time, within budget, and to quality standards
Build and maintain strong client relationships, acting as a trusted advisor and ensuring high levels of client satisfaction
Manage vendor relationships, including ServiceNow partners, and oversee contract negotiations and performance to support client engagements
Drive continuous improvement by evaluating program outcomes, gathering client feedback, and incorporating lessons learned into future engagements
Qualification
Required
Bachelor's degree in business administration, Information Technology, Project Management, or a related field
7+ years of experience in program management within a professional services or consulting environment, with at least 3 years focused on ServiceNow implementations or similar enterprise software platforms
Proven success in delivering digital transformation projects, including business process management (BPM) and organizational change management (OCM) for external clients
Certification in ServiceNow (e.g., Certified Implementation Specialist), PMP, Prosci Change Management, or equivalent
Strong understanding of ITIL frameworks, agile methodologies, and digital tools such as RPA, AI, or analytics platforms
Experience managing client-facing budgets over $1M and leading teams of 10+ members in a matrixed environment
Exceptional client-facing skills, with a track record of building trusted advisor relationships
Expertise in ServiceNow platform architecture and best practices
Proficiency in business process modeling tools (e.g., Visio, Lucidchart) and change management frameworks
Outstanding communication and presentation skills for engaging diverse client stakeholders
Ability to navigate complex client environments and adapt to evolving project requirements
Proficiency in project management software such as ServiceNow SPM or Microsoft Project
Preferred
Master's degree preferred
Benefits
Robust benefits package designed with your needs in mind
Support your continued education and career development
Company
Ondaro (formerly Cask NX)
Ondaro (formerly Cask NX) is a pure-play ServiceNow Elite Partner focused on designing, enabling and sustaining end-to-end business transformation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Kaye
Partner Alliance Manager
Heather Kelly
Senior Employee Experience Partner
Company data provided by crunchbase