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Ondaro (formerly Cask NX) · 1 day ago

ServiceNow Business Process Consultant - CiWF

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Ondaro is a company focused on solving business challenges and enhancing organizational change. They are seeking a high-performing CiWF Business Consultant to analyze and optimize business processes using ServiceNow's CIWF suite, ensuring alignment with business goals and recommending best practices for implementation.

Business DevelopmentConsultingInformation Technology

Growth Opportunities

No H1B

Responsibilities

Build a customer-focused relationship with middle to high tier clients to identify business challenges and arrive at the best solution

Business Process Analysis. Understand customer business strategies and processes to identify inefficiencies and areas for improvement within the Customer & Industry Workflow

Solution Design: Design and architect solutions on the ServiceNow platform that leverage CIWF capabilities to meet client requirements

Configuration & Implementation: Configure ServiceNow modules, such as Customer Service Management (CSM) and Field Service Management (FSM), to align with business objectives

Stakeholder Engagement: Collaborate with business stakeholders at various levels to gather requirements, present solutions, and ensure successful adoption of the ServiceNow platform

Technical Expertise: Possess deep knowledge of the ServiceNow platform and CIWF applications, understanding how people, processes, and technology interact to deliver value

Qualification

ServiceNow platform expertiseBusiness Process AnalysisSolution DesignConfiguration & ImplementationITIL v3V4 CertificationBusiness Process Management trainingStakeholder EngagementCollaborative relationshipsThought leadership

Required

Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders

Demonstrated knowledge and experience with ServiceNow platform technologies

Minimum 5 years experience in process definition, improvement, and re-engineering

Minimum 5 years experience developing requirements documentation, project artifacts and process documents

Extensive experience in process management competencies

Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option

Preferred

Working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into platform stories

ITIL v3 or v4 Certification

Business Process Management (BPC) training/certification