Net2Source (N2S) ยท 18 hours ago
Deskside Support
Memphis, TN
Contract
Onsite
Mid Level
$25/hr - $27/hrNet2Source (N2S) is seeking a Deskside Support - L2 technician to provide on-site support for the desktop environment. The role involves deploying end user devices, troubleshooting issues, and ensuring high levels of customer satisfaction.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Damini Rawat
Responsibilities
Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments
May need to work while kneeling
Ability to be the face of client and provide an outstanding end user customer experience
Desire for continual learning and skill development and is always striving to make incremental improvements
Punctuality, dependability, and a strong work ethic are key attributes for this position
Qualification
Required
High degree of professionalism and ability to communicate clearly to all levels within the organization
Ability to drive high levels of Customer Satisfaction
High level of knowledge and experience supporting Microsoft end user devices in a deskside support environment
Ability to troubleshoot and resolve problems in a timely manner
Experience with Mac devices and using ServiceNow is a plus
High level of initiative and proactiveness, and a continuous improvement mindset
Taking the lead in resolving issues without handholding
Must have strong troubleshooting skills across multiple technologies
Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments
May need to work while kneeling
Ability to be the face of client and provide an outstanding end user customer experience
Desire for continual learning and skill development and is always striving to make incremental improvements
Punctuality, dependability, and a strong work ethic are key attributes for this position
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase