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Leidos · 1 day ago

Senior Human Resource (HR) Specialist, Leave Services

United States

Full-time

Remote

Mid, Senior Level

$52K/yr - $94K/yr

2+ years exp

Leidos is a leading company in the defense and technology sector, and they are seeking a Senior Human Resource (HR) Specialist in Leave Services. This role will serve as a subject matter expert in leave administration, ensuring compliance with federal and state laws while supporting employees and managers with leave programs and workplace accommodations.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

Responsibilities

Administer and coordinate leave requests for FMLA, Workers’ Compensation, STD, LTD, and Military Leave, ensuring timely processing and compliance with applicable regulations

Serve as the primary point of contact for leave-related questions, providing clear and timely communication to employees, managers, and HR partners

Facilitate and lead the ADA reasonable accommodation interactive process, including gathering and reviewing medical documentation, engaging with employees, managers, and HR to determine reasonable accommodations, and ensuring documentation is accurate and complete

Review and process requests for PTO Donation and Hardship payout, including gathering and reviewing supporting medical or other necessary documentation

Administer FMLA including gathering and reviewing medical documentation, employee eligibility, notifications and HR system updates

Provide Workers’ Compensation support including filing of Domestic Workers’ Compensation and International and Defense Base Act (DBA) claims

Partner with managers and HR to address complex leave and accommodation cases, balancing compliance requirements with operational needs

Maintain accurate records of all leave and accommodation cases in accordance with legal, privacy, and company policy requirements

Stay informed of federal, state, and local leave and accommodation laws and regulations, recommending process updates to maintain compliance

Monitor case progress and proactively follow up to ensure timely resolution

Provide training and guidance to HR partners and managers on leave and accommodation policies, processes, and best practices

Collaborate with payroll, administrators, insurers, and benefits teams to ensure proper leave pay, benefits continuation, and return-to-work arrangements

Provide 'beyond best in class' customer service

Investigate and resolve complex problems, handle disputes

Recognize customer service delivery issues; recommend and implement solutions to meet service level agreements

Provide interpretation in areas where policy, procedure or requirements are unclear

Interface directly with insurance carriers and administrators to research and resolve benefit issues; identify root cause to avoid issue recurrence

Refer issues to Supervisor or Manager, Leave Services in accordance with escalation procedures

Utilize the case management tool to track issues and escalations

Collaborate with other HR service delivery areas, HR leadership, etc. on new and existing programs and process improvement initiatives

Maintain flexibility and a positive attitude toward innovation and change

Occasional onsite or in-person meetings, collaboration

This position requires continuous phone and email support during the hours of operation 8 a.m. – 5 p.m. ET

Other duties as assigned

Qualification

Leave administrationFMLA knowledgeADA accommodationsWorkers’ Compensation knowledgeHRIS proficiencyCritical thinkingInterpersonal skillsOrganizational skillsCommunication skillsProblem-solving

Required

Ability to apply critical thinking skills to complex issues

Experience specializing in leave administration and/or ADA accommodations

In-depth knowledge of FMLA, ADA, Workers' Compensation, and related federal and state leave laws

Strong interpersonal and communication skills, with the ability to navigate sensitive situations with empathy and professionalism

Excellent organizational skills and attention to detail, with the ability to manage multiple cases simultaneously

Proficient in HRIS and case management systems; intermediate to advanced Microsoft Office skills, particularly Excel and PowerPoint

Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality

Experience resolving complex issues utilizing external resources and escalating internally when appropriate

Experience working with and independently interpreting internal policies and procedures to ensure continuity of business services

Minimum of a Bachelor's Degree in business related field coupled with 2+ years related benefits, HR, or other relevant work experience; OR an Associate's degree coupled with 4+ years related benefits, HR, or other relevant work experience; OR a High School diploma coupled with 6+ years of related benefits, HR, or other relevant work experience