Outbound Dialer Manager- Work at Home! jobs in United States
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BroadPath ยท 4 days ago

Outbound Dialer Manager- Work at Home!

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

BroadPath is seeking a motivated and detail-oriented Outbound Dialer Manager to support and optimize their outbound dialing operations. The role involves building, configuring, and refining outbound campaigns, managing call lists, monitoring performance, and driving improvements in contact rates while collaborating with various departments.

Hospital

Responsibilities

Campaign planning and execution including developing and implementing outbound campaign strategies script updates and management of call lists
Performance monitoring including tracking key metrics analyzing campaign results and generating performance reports
Data management including managing outbound dialers campaign templates call transfer lists and OB reporting and analytics
Design manage implement and support inbound and outbound dialer campaigns
Drive increased contact rates across all outbound campaigns
Monitor and analyze call center data to identify trends diagnose issues and optimize campaign performance
Configure and manage inbound and outbound call campaigns call flows scripts and workflows
Compliance management ensuring adherence to data privacy requirements and local laws and regulations related to outbound calling and SMSing
Collaboration with Operations Technology Clients and other departments to improve customer experience and operational efficiency
Partner with Clients to understand dialing requirements and provide recommendations
Support Operations and outbound agents throughout campaign execution
Develop training materials and provide training and support to call center staff Operations partners and end users
Continuously evaluate industry best practices to optimize campaign management

Qualification

Five9 experienceDialer campaign managementAnalytical skillsProblem-solving skillsMultitasking skillsData-driven decision-makingCommunication skillsCollaboration skillsFast-paced environment

Required

Minimum of 2 years of experience in designing, configuring, and managing dialer campaigns within Five9
Excellent analytical and problem-solving skills, with a focus on data-driven decision-making
Strong communication and collaboration skills
The ability to work effectively with cross-functional teams
Strong computer and telephone multitasking skills
Experience analyzing campaigns and implementing changes that contribute to better campaign performance
Proven ability to manage multiple campaigns in a fast-paced environment
Ability to remain focused and productive each day though tasks may be repetitive
Five9 experience

Preferred

Experience with other call center platforms, such as Genesys, Five9, Avaya, or Cisco, is a plus

Company

BroadPath

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BroadPath provides transformational outsourcing and managed services powered by our one-of-a-kind, 100% remote business model.
dateFounded in 2008
location
Tucson, Arizona, USA
people-size1001-5000 employees
web-link
http://www.broad-path.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-01-29Acquired

Leadership Team

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Donald G. Hubman
Chief Executive Officer
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Scott Weismiller
Chief Operating Officer
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Company data provided by crunchbase