Glimpse · 2 days ago
Implementation Manager (Onboarding & Delivery)
NYC HQ
Full-time
Onsite
Mid Level
$120K/yr - $150K/yr
3+ years expGlimpse is a high-growth Series A startup seeking an Implementation Manager to oversee customer onboarding and ensure quick realization of value. The role involves leading onboarding processes, managing project timelines, and collaborating with internal teams to drive successful implementations.
Artificial Intelligence (AI)Data ManagementData StorageRetail TechnologySales Automation
Responsibilities
Lead customer onboarding end-to-end: run kickoff, discovery, success criteria, milestones, and go-live planning to drive time-to-first-value
Be the customer’s point person: build trust with stakeholders, run status calls, set expectations, and communicate clearly when tradeoffs arise
Unblock anything needed for initial value: identify blockers early, troubleshoot issues, and drive resolution across teams
Translate needs into requirements: distill complex customer workflows into clear, actionable requirements for technical and non-technical partners
Operate as the implementation project manager: manage timelines, risks, dependencies, and stakeholder alignment across multiple concurrent accounts
Think technically + operationally: understand data flows/integrations/workflows enough to diagnose issues, coordinate fixes, and prevent repeat problems
Drive continuous improvement: improve templates, checklists, and playbooks; spot patterns and turn them into process and product improvements
Partner with internal teams: align with CS, Product, Engineering, and Ops to ensure smooth delivery and clean handoff post-launch
Qualification
Required
3+ years of experience in Implementation, Customer Success, Consulting, Services, Investment Banking, or Ops
Experience in an ops/customer role at a startup (you've operated in ambiguity and helped build process on the go)
Track record leading complex, cross-functional projects with multiple stakeholders
Comfortable operating without structure: you can forge a path through complex problems without always having the full picture or a playbook
Strong customer presence: you can confidently lead executive-facing conversations, build credibility fast, and handle difficult moments well
Technical + operational thinker: you enjoy diagnosing workflow/data/integration issues and coordinating the work to fix them (no need to be an engineer)
Adaptable and improvement-oriented: lack of process doesn't frustrate you - you create structure, iterate, and continuously raise the bar
Ability to multitask across multiple accounts while knowing when to dive deep to unblock a critical issue
Exceptional written and verbal communication; crisp updates, clear next steps, and strong follow-through
Detail-oriented, organized, and accountable - you close loops
Technical-leaning: comfortable talking about integrations, data formats, and other technical conversations
Preferred
Experience with implementation involving various file systems, data pipelines, or finance/ops workflows
Experience building onboarding playbooks or scaling an implementation motion from the ground up
Familiarity with the operations of the consumer packaged good and retail industries
Strong inclination towards automation and software-solutions to operational problems
Benefits
Competitive salary and equity options
Relocation assistance provided to New York City
Comprehensive medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
Glimpse
Glimpse enables online brands to launch and distribute showrooms without the hefty costs of retail.
11-50 employees
H1B Sponsorship
Glimpse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$18.36MKey Investors
8VCOrigin VenturesY Combinator
2025-04-08Series A· $10M
2022-03-29Seed· $6.2M
2021-09-30Seed· $0.51M
Recent News
BiometricUpdate.com
2025-10-24
2025-04-09
Company data provided by crunchbase