HCLTech · 21 hours ago
Service Delivery Project Manager
San Francisco Bay Area
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expHCLTech is one of the fastest-growing large tech companies in the world, and they are seeking a Service Delivery Project Manager. This role involves overseeing the service delivery process, ensuring alignment with client expectations, and leading a team to enhance performance and client satisfaction.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Ty-Wanna Cotten
Responsibilities
Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
Working on Solution Designing and Proof Of Concept (POC) testing for validating the scope and feasibility of business requirements within the existing solution package
Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement
Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction
Act as the primary point of contact for client escalations and ensure timely resolution of issues
Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
Gather and analyze service performance data to identify trends and opportunities for improvement
Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries
Qualification
Required
12+ years of experience in service delivery management or related roles
Proven track record of successfully managing service delivery for enterprise-level clients
Strong understanding of ITIL framework and best practices in service management
Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders
Ability to analyze data and generate insights to inform decision-making
Excellent verbal and written communication skills
Ability to work collaboratively in a team-oriented environment
Having a proven track record in leading and managing large teams
In depth knowledge of Warehouse Management System: Manhattan WMOS and SCI from Manhattan
Excellent understanding of integration development
In depth knowledge of Transportation Management Systems (generic)
Proficiency in service management software and tools
Strong analytical skills with experience in data analysis and reporting
Familiarity with cloud services and infrastructure
Strong understanding of ITIL framework
Preferred
Experience in project management methodologies such as Agile or Scrum
Familiarity with service management tools and platforms
Relevant certifications, such as ITIL, PMP, or Six Sigma
MIF, Integration, WCS, PL, SQL, Functional Testing
Benefits
Health insurance
Paid time off (PTO)
401(K)
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-14
Company data provided by crunchbase