Tulip Interfaces · 10 hours ago
Technical Account Manager
Somerville, MA
Full-time
Hybrid
Mid, Senior Level
5+ years expTulip is a leader in AI-native frontline operations, providing a no-code platform for manufacturing innovation. The Technical Account Manager will bridge technical expertise and customer success, ensuring customers maximize their investment in Tulip's platform while achieving operational excellence.
AnalyticsEnterprise ApplicationsManufacturingProductivity ToolsSoftware
Responsibilities
Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
Identify opportunities for deeper platform adoption and technical optimization
Conduct technical workshops, training sessions, and platform deep-dives
Help customers design scalable solutions using Tulip's no-code platform
Guide customers through complex technical implementations and integrations
Collaborate with customers to establish technical best practices and governance
As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
Partner with Product and Engineering teams to communicate customer technical requirements
Collaborate with Sales Engineering during expansion opportunities
Support renewal processes with technical value demonstrations
Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
Develop technical content, documentation, and enablement materials
Participate in customer advisory boards and technical user groups
Represent Tulip at industry events and technical conferences
Qualification
Required
5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
3+ Years of Tulip delivery experience, at the L4 SOLV level
Strong understanding of manufacturing operations, Industry 4.0, or industrial software
Experience with APIs, system integrations, and database concepts
Excellent written and verbal communication skills
Ability to translate complex technical concepts for diverse audiences
Strong presentation and workshop facilitation skills
Collaborative mindset with experience working across teams
Deep knowledge of digital transformation initiatives in industrial settings
Understanding of manufacturing processes and operational challenges
Experience with manufacturing execution systems (MES) and similar platforms
Ability to travel (estimated 20%)
Preferred
Familiarity with no-code/low-code platforms
Benefits
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues
Company
Tulip Interfaces
Tulip is a frontline operations platform designed to empower companies with AI-enabled, connected applications.
201-500 employees
H1B Sponsorship
Tulip Interfaces has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (2)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$152.5MKey Investors
Mitsubishi ElectricInsight PartnersDMG Mori Seiki
2025-12-22Corporate Round
2021-08-10Series C· $100M
2019-09-24Series B· $21.1M
Leadership Team
Natan Linder
Cofounder & CEO
Yuval Marcus
Chief Financial Officer
Recent News
EIN Presswire
2025-12-24
Morningstar.com
2025-12-22
Company data provided by crunchbase