Cable One/Sparklight Careers · 4 days ago
Manager, Carrier Sales Operations
Bluffton, SC
Full-time
Hybrid
Senior Level
5+ years expCable One, a telecommunications company, is seeking a Manager for Carrier Sales Operations to lead a team focused on customer success. This role involves developing strategies for carrier partner satisfaction and retention, analyzing data to identify opportunities, and collaborating with cross-functional teams to advocate for carrier needs.
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Responsibilities
Manage a team of Customer Success Specialists and Offer Managers who support our Carrier account base
Develop and implement strategies to increase adoption, satisfaction, and retention of our carrier partners
Analyze data and metrics to identify opportunities and risks for our carrier partners and proactively address them
Establish and maintain strong relationships with key stakeholders and decision-makers at our carrier partners
Collaborate with cross-functional teams such as sales, product, engineering, and marketing to provide feedback and insights from our carrier partners and advocate for their needs
Create and deliver reports and presentations to senior management and external customers on the performance and impact of our customer success initiatives
Qualification
Required
Bachelor's degree in business, communications, or a related field
At least 5 years of experience in customer success, account management, sales management, or a similar role in the telecommunications or related industries
At least 2 years of experience in managing and developing customer success teams
Strong knowledge of the telecommunications industry and the challenges and opportunities faced by Communication Service Providers
Excellent communication, interpersonal, and presentation skills, with the ability to build trust and rapport with diverse audiences
Exceptional problem-solving, analytical, and decision-making skills, with the ability to use data and metrics to drive actions and outcomes
Highly motivated, self-driven, and adaptable, with the ability to work independently and as part of a team
Proficient in using CRM, NPS, MS Office, and other customer success tools and platforms
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services in select locations
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
2026-01-08
MarketScreener
2026-01-06
2026-01-06
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