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Grace Management, Inc. · 2 days ago

Area Operations and Sales Manager

Chicago, IL

Full-time

Onsite

Senior Level

5+ years exp

Grace Management, Inc. is seeking an energetic and compassionate Area Operations and Sales Manager to support premier communities in Chicago, IL. This role involves providing direction and oversight for the operations and sales functions of multiple communities, ensuring alignment with organizational goals and leading Executive Directors and Sales Leaders to achieve high occupancy and revenue targets.

ConsultingCrowdfundingFinancial ServicesMarketing

Hiring Manager

Lindsay Arnim

Responsibilities

Guide, lead, and coach Executive Directors to ensure operations standards for effective service delivery, quality, cost control, and safety are met

Guide, develop, coach, and support Sales Leaders to achieve high occupancy and revenue targets

Direct implementation and execution of company policies and procedures throughout the portfolio; supporting and reaffirming the Executive Directors ability to make a positive difference in the lives of our team members and residents

Recruit, train, develop, and assess the performance of highly motivated and effective Executive Directors and Sales Leaders

Oversee community operations; Perform site visits; Ensure that National programs are being implemented and utilized to their fullest potential; Strategize to take communities to the next level and work with regional and corporate team members to ensure the community is exceeding expectations

In collaboration with senior Grace Management Leadership, initiate, coordinate, organize, and execute new community transition and onboarding guides and Grace Management, Inc. cultural and process standards

Create, implement, and monitor goals related to revenue, census, turnover, operational expenses, labor management, and overall performance results in the region and assist Executive Directors to implement corrective measures to address/resolve variances

Supports lease-up opportunities by focusing on essential tasks to drive occupancy. Actively engages in strategies and actions that contribute to achieving and maintaining full occupancy, ensuring all necessary tasks are efficiently completed to support leasing efforts

Work proactively with community Sales Directors and Executive Directors in anticipating sales and marketing challenges and collaborating on the development and implementation of solutions

Communicate clear expectations for sales performance, including KPI’s

Assist community in the development and execution of Strategic Sales and Marketing Semi-Annual Plans

Report key findings of systemwide CRM reporting; identify solutions and interventions; be responsible for follow up, action plans and measurement of improvement

Identify trends and interact with the operations and sales team to develop and monitor action plans, leadership and development, resident relations, and safety

Develop, implement, and track annual sales, operating and capital budgets

Establish a thorough, working knowledge of base rates and care costs within assigned communities and determine changes as warranted

Ensure that each community maintains compliance with all local, state, and federal regulations

Participate in state associations and regulatory agencies

Manage and report all essential legal issues and take appropriate action to ensure the company complies with applicable laws and regulations

Initiate appropriate actions on reports and recommendations provided by authorized inspection agencies

Build strong relationships with Executive Directors, Sales Directors, and Regional Directors

Act on constructive feedback by listening to supervisor, customers, and associates and use it to improve performance

Maintain resident, associate, and community confidentiality

Demonstrate positive attitude and ability to work well with all people

Promote positive work environment that emphasizes teamwork

Comply with deadlines as outlined by Regional Directors

Understand processes, reports, and tools available

Qualification

Healthcare management experienceExecutive director experienceFinancial management skillsAssisted living experienceBachelor's degreeCoaching skillsMicrosoft ExcelCRM database proficiencyTeamworkTime managementCommunication skillsProblem-solving

Required

Bachelor's degree in business, health-related field, or hospitality; master's degree preferred

Demonstrated 5-10 years of healthcare management experience, including at least five years of recent executive director and/or administrator job experience

Prior experience in a regional role and/or with multiple building responsibilities preferred; Experience in managing various disciplines while ensuring adherence to federal, state, and corporate standards is required

Knowledge of financial management skills and familiarity with business principles and practices

Must hold or qualify for state license required to operate an Assisted Living Community; Nursing Home, or comparable service facility

Active / valid driver's license required for travel

Must possess proven track record in leading, training, and coaching professionals in achieving census and financial goals

Must be proficient in Microsoft Word, Excel and CRM database systems

Must follow the Grace Management, Inc. policies and procedure manuals and associate handbook