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American Express · 4 hours ago

Senior Manager - Data Concern Reporting & Management

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$123K/yr - $215K/yr

8+ years exp

American Express is a company with a long history of innovation and commitment to its customers. The Senior Manager of Data Concern Reporting & Management is responsible for leading a team to manage data concerns and risks across the organization, ensuring high standards for quality and governance.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Facilitate the intake, triage, and documentation of data concerns, ensuring accurate classification and tracking in the enterprise system of record

Oversee root cause analysis to determine underlying causes of data-related incidents concerns and identify accountable parties

Monitor open data concerns to ensure appropriate corrective actions are implemented, progress is tracked, and concerns are escalated as needed

Support the development and ongoing refinement of the data concern taxonomy, including proper alignment to data lifecycle phases and risk categories

Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools

Produce reports, dashboards, and insights spanning various data management activities

Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data concern management process

Provide support for training, communications and change management related to data concerns

Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities

Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices

Collaborate with Technology partners to integrate data from identified sources into reporting systems, define tool requirements, and perform User Acceptance Testing for deployed changes

Conduct report validation to ensure accuracy and completeness of metrics and supporting details

Work with business partners to identify and document root cause / impact of KRIs/KPIs

Qualification

Data governanceIncident managementRisk managementData reporting analysisServiceNowTableauPower BIAlteryxAgile methodologyCommunicationTeam leadershipCross-functional collaborationProblem-solving

Required

Minimum of 8 years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry

Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation

Familiarity with data governance frameworks and risk taxonomies

Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required

Basic understanding of Agile methodology and delivery concepts

Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment

Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders

Experience leading or mentoring team members and working in a cross-functional, collaborative environment

Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience

The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment