Raas Infotek · 16 hours ago
Senior Business Analyst – Warehouse Domain
Dallas, TX
Contract
Onsite
Senior Level, Lead/Staff
8+ years expRaas Infotek is seeking a Senior Business Analyst in the Warehouse Domain. The role involves overseeing service delivery, leading teams, and ensuring alignment with business objectives while managing client relationships and performance metrics.
Information Technology
Hiring Manager
Shailendra R.
Responsibilities
Oversee end-to-end service delivery, ensuring alignment with business objectives and client expectations
Lead and mentor teams, driving performance excellence and professional development
Define, track, and manage SLAs and KPIs to ensure service delivery effectiveness
Conduct regular service review meetings with clients to address issues and identify improvement opportunities
Drive continuous improvement initiatives to optimize service delivery workflows
Act as the primary escalation point for service-related issues
Coordinate with cross-functional internal teams to ensure timely and accurate service delivery
Analyze service performance metrics to identify trends and areas for improvement
Build and maintain strong client relationships as the primary service contact
Qualification
Required
10–15 years of experience as a Business Analyst in the Warehouse domain
Strong expertise in Planning, Business Processes, and Financials
Extensive hands-on experience with Manhattan WMS and custom WMS solutions
SQL and Data Analysis
Power BI / Excel reporting and dashboards
BPMN / Process Modeling (Visio)
JIRA and Confluence
UAT planning, execution, and test coordination
ERP / Procurement systems such as SAP MM and Oracle Retail RMS
Deep functional knowledge of Purchase Order lifecycle, planning rules, carrier onboarding, and invoice reconciliation
Strong requirements engineering experience including BRD, FRD, User Stories, acceptance criteria, and traceability
Proficiency in process mapping and BPMN
Strong analytical skills with ability to analyze procurement and warehouse data using SQL, Excel, and Power BI
Excellent stakeholder management with governance reporting (Status, RAID, KPIs)
Strong communication, documentation, and client-facing skills
8+ years of experience in Service Delivery Management or related leadership roles
Proven experience managing service delivery for enterprise-level clients
Strong understanding of ITIL framework and service management best practices
Excellent verbal and written communication skills
Strong analytical and decision-making capabilities
Proven ability to lead and manage large teams
In-depth knowledge of Warehouse Management Systems
Working knowledge of SCI reporting and Labor Management modules
Strong understanding of Transportation Management Systems (TMS)
Experience with system integrations and interface development
Proficiency in service management tools and platforms
Familiarity with cloud services and infrastructure
Strong understanding of ITIL processes
Preferred
Experience with Agile / Scrum project management methodologies
Familiarity with service management platforms and tools
Certifications such as ITIL, PMP, or Six Sigma are a plus
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase