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University of Colorado · 19 hours ago

Principal Solutions Manager

Denver, CO

Full-time

Hybrid

Senior Level, Lead/Staff

$98K/yr - $103K/yr

4+ years exp

The University of Colorado is dedicated to building a supportive workplace and is seeking a Principal Solutions Manager to join their System Administration office. This role involves implementing and supporting software applications that enable research compliance activities across CU's campuses, ensuring that the eRA System meets the diverse needs of the university.

EducationHigher EducationUniversities

No H1B

Responsibilities

Implement and support the research compliance modules in the InfoEd eRA Suite including Human Subjects, and Conflict of Interest modules

Serve as the expert liaison to CU campuses for analysis, configuration, and application support of InfoEd compliance modules

Collaborate with campus eRA Module Administration teams and research administration compliance stakeholders to understand each campus’ compliance priorities and requirements of the InfoEd application, reporting and integrations

Coordinate with eRA teammates, InfoEd vendor and UIS technical teams to ensure campus priorities are represented in UIS and vendor work queues

Work closely with stakeholders to ensure the system is subscribing to upcoming maintenance requirements, regulatory updates, application releases, and setting the vision for the product roadmap

Collaborate and provide expert advice to campus stakeholders to manage vendor relationships

Ensure continued availability of the eRA compliance applications, integrations and reports, specifically from the CITI Certifications, P&A processing, Human Subjects and Conflict of Interest modules, through upgrades and maintenance. Advise campus module admin teams in configuring systems, modules, processes and reports to meet eRA compliance requirements

Execute project tasks associated with implementation, upgrade or development of new application functionality

Assist campus stakeholders, project managers and campus module admin teams with project planning, scoping, estimating

Gather and document requirements for enhanced system functionality to submit to vendor

Analyze vendor manifests/release notes/system technical changes for impact to current usage of eRA for research compliance activities on campuses and to maintain knowledge of application functionality

Serve as the subject matter expert for all reporting against InfoEd compliance data and by extension personnel, departmental and entity data

Develop and maintain reports from eRA systems

Coordinate with campus stakeholders, eRA Delivery and Information Resource Management (IRM) to appropriately source data from InfoEd to the Central Information Warehouse (CIW)

Create, update, and deploy reports in the CU Data framework; identify data elements, update SQL code, and maintain tickets related to reporting needs

Assist with gathering and documenting requirements for reports and integrations involving Profile or Compliance data and act as primary point of contact for campus report writers

Serve as the subject matter expert of the CITI-HCM-InfoEd integration and lead efforts to expand, edit, and maintain the integration

Serve as the subject matter expert of the Provisioning and Authorization (P&A) processes and lead efforts to expand, edit, and maintain the established automation

Provide tier 2 support for eRA campus module administration teams to troubleshoot eRA system problems; create supporting documents to submit in vendor ticketing system

Coordinate the testing of software patches and testing upgrades to the eRA system as part of routine and ad-hoc release cycles; this includes creating and maintaining test plans and test scripts

Coordinate the development of automated functional and performance testing and program automated testing using Automated Functional Testing software

Perform system and data analysis of eRA and related compliance applications, integrations and tools

Provide and record updates on work activities to facilitate accurate reporting of status to campus stakeholders and UIS teams

Participate and build relationships in industry and vendor user groups to maintain knowledge of research compliance industry and to keep up with best practices relating to eRA compliance at other higher education institutions

Develop and maintain training documentation, manuals, instructor guides, and job aids related to using, configuring and maintaining the system

Facilitate campus and cross-campus discussions, design sessions, training on product functionality and knowledge sharing

Assist and backup the support of Integrations against compliance data, specifically ESA integration for CITI data and the P&A process for InfoEd COI

Assist in the creation of reports/metrics from ticketing and work tracking systems

Assist in the creation and maintenance of eRA team procedures and process documentation

Facilitate functional discussions for training, collaboration, and educational development

Serve as a backup resource for campus Module Administrators when needed

Review and maintain audit logs and exceptions/administrative reports to identify anomalies or trends

Keep cognizant of policy changes of major sponsoring agencies as they relate to eRA compliance practices at CU

Qualification

InfoEd eRA suiteResearch administrationSoftware application supportBusiness analysisStakeholder managementProject managementWeb programmingDocumentation creationEffective communicationCollaboration skills

Required

Bachelor's degree from an accredited institution of higher education. A combination of education, technology training and industry certifications and related experience may substitute for a degree on a year-for-year basis

Four (4) years of professional experience supporting and implementing software applications, including: IT application support experience of research administration, research compliance, or similar software systems

Implementation experience spanning requirements gathering, business analysis, process mapping, configuration, testing, and production roll out

Experience in business process development and training

Experience working in cross-functional implementation teams

Stakeholder and vendor management experience

Preferred

Six (6) years of professional experience spanning IT support and implementation

Previous experience working in a large, complex research university with multiple campuses

Experience with the InfoEd eRA suite

Experience with retrieving data and developing reports against transactional and third-party reporting systems

Web programming experience (CSS, HTML, JavaScript, XSLT)

Functional application experience in a research administration compliance-oriented role

Benefits

No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.

Disability, Life, Vision Insurance options.

Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.

Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.

Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.

6 weeks of parental leave to adjust to the joys of parenthood.

A tuition benefit program for you and/or your dependents.

Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.

Many additional perks & programs with the CU Advantage.