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Prosegur · 11 hours ago

Service Coordinator

Lowell, MA

Full-time

Onsite

Mid Level

3+ years exp

Prosegur is a leading security services provider dedicated to making the world safer. The Service Coordinator will manage field service requests and programs for major technology customers, ensuring efficient service delivery and maintaining strong customer relationships.

Cyber SecurityLogisticsRetailSecurity

Responsibilities

Receives/Acknowledges all inbound requests for service calls for assigned accounts

Works with customers to understand the scope of field service calls/projects

Works with customer for scheduling field resources at job sites

Responsible for direction and management of on-site field service crews

When necessary, prepare and deliver estimates to customers for field service

Receives inbound requests for additional material from the field and determines proper course of action with purchasing

Manages procurement process and ensures material is ordered and sent to job sites on time

Lead recurring customer meetings by providing timely updates on open service tickets

Ensure ticket resolution deadlines are maintained within company and customer standards

Tracks and documents change orders/additions to ensure proper billing at project completion

Works with field service crews to ensure all aspects of job are completed upon check in and check out

Ensures accurate records of all field service calls are maintained

Close out service tickets upon completion and send over to AR for billing

Reviews all customer billings to ensure accuracy

Tracks and maintains records of warranty work

Create and issue purchase orders for subcontractors and equipment rentals

Implement continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency

Other tasks and projects as assigned by Prosegur management

Qualification

Field service coordinationElectronic security experienceProcurement managementCustomer relationship managementConflict resolutionInterpersonal skillsProblem solvingAttention to detail