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Wellbox Health · 3 days ago

Quality Assurance Specialist (CMA)

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Wellbox Health is focused on improving healthcare processes, and they are seeking a Quality Assurance Specialist to ensure high standards in documentation and workflows. The role involves conducting quality reviews, providing feedback, and collaborating with teams to enhance operational outputs and compliance.

Health CareMedicalWellness

Work & Life Balance

Responsibilities

Conduct quality reviews of documentation, records, and workflows to ensure accuracy, completeness, and adherence to organizational standards

Provide constructive, timely feedback to staff to improve documentation quality and compliance

Track and report quality trends, common errors, and opportunities for training or workflow improvement

Collaborate with team leads and managers to refine documentation standards, processes, and QA methodologies

Ensure compliance with HIPAA and other regulatory or company-specific guidelines

Assist in identifying missing or incomplete information in systems and communicate findings to the appropriate departments

Support internal and external audit requests by gathering and verifying necessary documentation

Maintain detailed and organized QA logs, reports, and documentation of findings

Participate in training initiatives, coaching sessions, and quality-focused meetings

Serve as a resource for team members regarding documentation standards, processes, and quality expectations

Qualification

CMA certificationDocumentation analysisMicrosoft Office SuiteEHR experienceAttention to detailWritten communication

Required

Certification or training in a healthcare or documentation-related field (e.g., CMA, medical terminology coursework, HIM coursework), or equivalent professional experience

Experience working with documentation-heavy workflows, preferably within healthcare or a regulated environment

Strong written communication skills and excellent attention to detail

Proficiency with the Windows platform, Microsoft Office Suite, and computer-based tools

Experience working in electronic systems or EHRs (if healthcare-specific)

Company

Wellbox Health

Wellbox helps assess and improve the health outcomes of entire populations by empowering people to take a more proactive role in their total health and wellness.

Founded in 2015