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AVI Foodsystems · 1 day ago

Service Manager

Warren, OH

Full-time

Onsite

Mid, Senior Level

AVI Foodsystems is seeking an energetic and detail-oriented leader to fill the role of Service Manager at their Fleet Department in Warren, OH. The Service Manager will oversee service tasks, manage relationships, and ensure compliance with industry standards while leading a team to provide top-notch service.

Food and BeverageHospitalityTravel

Responsibilities

Oversee and delegate service tasks, as well as monitor the progress of all current and pending projects to ensure goals are met in a timely manner

Handle branch complaints or concerns quickly and professionally to maintain good working relationships

Review all estimates and invoices for approval

Resolve service problems and improving methods to increase the productivity

Monitor departmental issues and branch location complaints to create methods to lessen recurring incidents

Work closely with Parts Manager to ensure inventory is maintained to provide parts for mechanics to complete their projects

Build and maintain strong relationships with repair shops, manufacturers and dealers

Help to train new employees in company procedures

Maintain a strong working knowledge of industry regulations, restrictions and laws, ensuring the company's adherence to these regulations and remain current on the industry's standards and new innovations, materials, tools and processes

Qualification

Service management experienceIndustry knowledgeLeadership skillsCustomer service skillsCommunication skillsProblem-solving skillsComputer literacyOrganizational skillsCreative thinkingWork under pressure