Apply on Employer Site

Kantar · 18 hours ago

ASSOCIATE, CLIENT SERVICE

Chicago, IL

Full-time

Onsite

Entry Level

$60K/yr - $100K/yr

1+ years exp

Kantar is a global leader in data, insights, and consulting, and they are seeking an Associate in Client Service for their Brand Performance team. The role involves contributing to client relationships, learning brand research processes, and managing day-to-day client communications while delivering on client servicing values.

AdviceBrand MarketingConsultingInformation TechnologyManagement ConsultingMarket ResearchMarketingRetail

No H1B

Hiring Manager

María Paula Rodríguez Acosta

Responsibilities

Individual contribution to project financials and time spent on job for assigned projects

Contributes to Brand Performance new business opportunities to maintain and grow book of business

Learning how to price and scope jobs and build a statement of work

Starting to manage day to day and tactical communication for accounts

Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges

Working to design research and contributes to the process (survey design, sample, specs, to deliverables)

Responsible for delivering on client servicing values and driving client satisfaction

Learning project tools, processes and is able to execute independently

Contributes to critical and analytical thinking on accounts

Loops in senior support when needed

Provides active feedback to account teams

Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)

Generate positive energy and contributes to Brand Performance team culture

Qualification

Market research experienceQuantitative methodologiesProject managementMicrosoft OfficeSPSSDetail orientationNatural curiosityCommunication skillsTime managementProblem-solving

Required

1+ years of professional experience or strong internships / MMR programs

Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines

Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

Strong detail-orientation with ability to manage multiple work streams and among multiple teams

Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Natural curiosity, a can-do attitude, driven and willing to take initiative

Bachelor's degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Clear and effective written and verbal communication skills

Confidently delivers messages and exemplifies Kantar values