Caesars Entertainment · 9 hours ago
IT Support Specialist I - (Tropicana & Harrah's Laughlin)
Laughlin, NV, United States
Full-time
Onsite
Entry Level
1+ years expCaesars Entertainment is a respected name in hospitality and entertainment, and they are seeking an IT Support Specialist I for their Harrah’s & Tropicana Laughlin properties. The role involves providing first-level technical support and problem resolution for a variety of desktop devices while ensuring a high standard of service to guests and team members.
Food and Beverage
Responsibilities
Respond to incident and service request tickets, ensuring timely resolution or escalation
Provide first-level support for hardware, software, and all desktop platforms
Perform problem isolation, repair, data analysis, and documentation of findings
Escalate complex issues to senior IT staff or approved vendors
Support installation and connectivity for desktop devices and telephony equipment
Complete and document all daily tasks according to the Daily Work Schedule
Maintain up-to-date procedures and documentation for all desktop platforms
Perform intermediate technical repairs on desktop systems
Track and close all issues using the help desk log
Maintain the computer/equipment room at proper temperature and cleanliness
Provide one-on-one training to clients and users
Monitor and report system performance issues
Participate in department-driven projects
Maintain confidentiality of company records, policies, and customer information
Shred sensitive reports as required
Log all system downtime and report extended outages to leadership
Perform all duties in a manner that supports IT service level and system availability goals
Qualification
Required
First-level technical support experience
Problem determination and resolution skills
Support for a wide range of desktop devices including PCs, laptops, printers, scanners, POS terminals, card readers, kiosks, and telephony equipment
Respond to incident and service request tickets
Provide first-level support for hardware, software, and all desktop platforms
Perform problem isolation, repair, data analysis, and documentation of findings
Escalate complex issues to senior IT staff or approved vendors
Support installation and connectivity for desktop devices and telephony equipment
Complete and document all daily tasks according to the Daily Work Schedule
Maintain up-to-date procedures and documentation for all desktop platforms
Perform intermediate technical repairs on desktop systems
Track and close all issues using the help desk log
Maintain the computer/equipment room at proper temperature and cleanliness
Provide one-on-one training to clients and users
Monitor and report system performance issues
Participate in department-driven projects
Maintain confidentiality of company records, policies, and customer information
Shred sensitive reports as required
Log all system downtime and report extended outages to leadership
Perform all duties in a manner that supports IT service level and system availability goals
Must obtain and maintain a jurisdictional gaming license
Must maintain all required technical certifications, including Health Card or other credentials as required by location
Preferred
Associate degree in Computer Science or equivalent technical training
Experience in a desktop support environment preferred
Training in telephony is beneficial
Minimum one year experience in a technical support role
Strong personal computing skills
Demonstrated basic to intermediate troubleshooting skills
Ability to learn and support various desktop configurations
Strong communication, analytical, and problem-solving skills
Excellent customer service abilities
Highly organized, detail-oriented, and able to multitask
Ability to work in a fast-paced, high-pressure environment
Benefits
Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
Student Loan Debt Assistance to help lighten your financial load
Affordable Medical, Dental & Vision Plans with options that fit your needs
401(k) with Company Match to support your long‑term financial goals
Paid Time Off so you can recharge and enjoy life outside of work
Exclusive Discounts on hotel stays, dining, entertainment, retail, and more
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase