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Crawford & Company · 12 hours ago

Content Claims Specialist - Field - Level I

Grand Rapids, MI

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Crawford & Company is seeking a Content Claims Specialist - Field - Level I to join their team. This role involves managing claims, communicating with adjusters and policyholders, and ensuring timely processing of claims while maintaining quality standards.

Insurance

H1B Sponsor Likely

Responsibilities

Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process

Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.)

Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements

Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards

Independently manage claim load to promote/achieve the timely turnaround/closures of all claims

Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process

Complete/submit detailed work/time logs on a daily basis, for all claims processed

Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes

Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards

Maintains professional and technical knowledge through continuing education

Consistently promote edjuster's brand, image and reputation in a professional and positive manner

Upholds the Crawford Code of Business Conduct at all times

Participate in Special Projects, CAT response, or perform duties in other areas as requested

Qualification

CommunicationProblem-solvingAdjuster experienceCustomer serviceComputer skillsAttention to detailInterpersonal skillsWork independently

Required

Secondary (High School) Diploma

Minimum 6 months relevant work experience

Good verbal and written communication skills

Good attention to detail

Strong analytical and problem solving skills

Ability to work independently

Strong computer skills (MS Office/Outlook/Excel, Etc)

Excellent interpersonal skills including the ability to handle challenging situations and people

Must have a valid driver's license and pass a background check

This is a remote/work from home position. Employee must be able to provide: an adequate workspace, free of noise, high speed internet service, reliable personal vehicle and valid driver's license

Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy

Overnight travel required

Preferred

Adjuster experience preferred, not required

College degree preferred

Company

Crawford & Company

Glassdoor3.6

Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.

Founded in 1941

Peachtree Corners, Georgia, US

10001+ employees

https://www.crawco.com

H1B Sponsorship

Crawford & Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (7)

2022 (5)

2021 (2)

2020 (10)