Steno · 1 day ago
West Coast Account Manager
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years expSteno is a rapidly growing company focused on revolutionizing the litigation and court reporting industry. They are seeking a West Coast Account Manager to build relationships with clients and ensure their needs are met through effective communication and collaboration with internal teams.
Document ManagementLegalLegal TechPayments
Responsibilities
Establish and maintain relationships between clients and Steno Account Executives
Partner with Account Executives to understand and manage firm preferences and provide white glove service
Act as the point of contact for our clients and communicate their needs cross-functionally with internal teams
Work across our internal Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
Manage high priority requests or escalated issues as needed, including problem resolution and client care, ensuring overall client satisfaction
Diffuse complicated situations while maintaining a professional demeanor–you know when you can take the lead and when it’s time to delegate or seek partnership
Proactively troubleshoot issues and follow up with firms to ensure satisfaction
When issues arise follow-up with clients to ensure satisfaction
Conduct retention and churn analysis to optimize client satisfaction and product rollout strategies
Qualification
Required
At least 3 years of proven Account Management or Customer Success experience within the legal services industry
Experienced in fostering strong client relationships and delivering client-focused solutions
Ability to communicate, present, and influence credibly and effectively at all levels of an organization (including with executive and C-level leadership)
Proficient with technology and cloud based applications (Google Workspace and Slack experience is hugely beneficial)
Quick learner and feel comfortable picking up new systems and processes
Ability to manage multiple projects simultaneously while paying close attention to detail
Excellent listening skills and exceptional verbal and written communications skills
Ability to effectively prioritize among competing tasks and overall good time management skills
Critical thinker; able to think outside of the box for innovative solutions to problems
Flexible and can deal with ambiguity from time to time while remaining organized and efficient
Desire to work with a fast-paced and quickly growing tech start-up and enthusiasm about the opportunity for growth within the company
Benefits
Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs
Company
Steno
Steno provides technology-enhanced court reporting and litigation services, including remote depositions and deferred payment solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$136.54MKey Investors
Trinity CapitalLeft Lane CapitalRivonia Road Capital
2024-12-05Series Unknown· $20M
2024-05-14Series Unknown· $46M
2023-05-23Series B· $15M
Leadership Team
Greg Hong
Co-Founder and Chief Executive Officer at Steno
Dan Anderson
Co-Founder & CTO
Recent News
LegalTech Breakthrough
2025-11-14
LFN-PREMIUM-Network – Law Firm Newswire
2025-11-06
2024-12-09
Company data provided by crunchbase