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Shea Properties · 4 days ago

Assistant Community Manager

San Diego, CA

Full-time

Onsite

Entry, Mid Level

$27/hr - $29/hr

2+ years exp

Shea Properties is a company focused on apartment community management, and they are seeking an Assistant Community Manager to support the Community Manager in daily operations. The role involves overseeing leasing office activities, managing staff, and ensuring compliance with property management policies.

Real Estate

Growth Opportunities

Responsibilities

Leads and participates in lineup each morning

Ensures craigslist ads are posted daily

In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports

Reviews and approves move out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies

Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures

Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases

In conjunction with the Community Manager, coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in

In conjunction with Community Manager reviews Yieldstar each morning and submits pricing recommendations

Maintains all residents and vendor files, ensuring completeness and accuracy of all paperwork and documentation

Under the direction of the Community Manager, ensures the preparation and delivery of all legal and formal notices, including Three Day or 30 Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community Rules and Regulations, in accordance to California Civil Code and Shea Properties policy and procedure

Ensures the maintenance of all account records and transactions including NSF's, Rent Allowances, Concessions, Rent Increases, Utility Billing Collection, and other management approved debits/credits

Prepares beginning of the week (Monday Morning) reports in an accurate and timely manner

In conjunction with the Community Manager, directs the functions of the leasing office, supervise the leasing staff’s daily activities and the preparation of all leasing paperwork and documents related to residency. Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload

Acts as gate keeper for Avid Exchange

Prepares work orders and submits for approval in Go Cart

Assists in the development, preparation and administration of the capital and operating budgets for the property

Participates in staff selection process. Recruits, hires, and trains all leasing staff under the approval and direction of the Community Manager

Prepares annual reviews for all direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates

Supports and motivates staff to participate in company sponsored classes and provided training, with the objective of completing PDP and individual goals. Ensures compliance with all mandatory training

Oversee and/or conduct weekly sales “leasing fundamentals” meetings, sign and submit fundamentals to Regional Manager for review

Supports industry networking and encourages direct reports to participate in industry association functions

Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community

Handle on-call duties, as directed by supervisor

Qualification

Property management experienceYardi software proficiencyBudgeting knowledgeCustomer service experienceMicrosoft Office proficiencyStaff managementMarketing conceptsEffective communicationConflict resolution

Required

Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization

Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process

Basic understanding of marketing concepts; analyzing data; and report writing

Customer service experience required in at least one of the following industries: property management, hospitality, retail, and real estate

Negotiate and resolve conflicts

Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example

High School Diploma or equivalent

Minimum of 2 years property management experience with at least 1 year at the management level