Pacifica Hotels · 1 week ago
Catering Sales & Event Manager
Redondo Beach, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expPacifica Hotels is seeking a Catering Sales & Event Manager for the Redondo Beach Hotel, a Tapestry Collection by Hilton. The role involves maximizing hotel revenue through effective sales strategies, planning and executing catering and group events, and ensuring customer satisfaction.
HospitalityHotelVacation Rental
Responsibilities
Achieves catering/banquet sales goals by developing and implementing sales strategies through a proactive and customer centric approach
Proactively pursue new, and repeat, business within assignment market through telephone calls, outside sales calls, and written communication
Design and conduct site inspections
Clarifies customer requirements and suggests alternative menus, themes, etc
Prepares client proposals outlining details of proposed functions; coordinates preparation of estimates with other food and beverage departments
Participates in the development of catering sales and marketing strategies
Maximize topline revenue by selling all facets of hotel services
Participate in industry and civic organizations representing opportunities for future public relations and new business
Negotiates sale of catering sales meetings and events
Ensure function set-up meets or exceeds customer expectations by working closely with each group’s meeting planner(s) to determine needs
Executes proper communication and coordination to satisfy customer’s requests
Assists customers in finalizing function details; suggests alternatives as appropriate
Confirm functions meet customer expectations by following-up regularly on the status of functions
Inspects function rooms
Greets customer and follows-up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs
Coordinates outside vendor activity as needed
Conduct pre and post event meetings communicating needs and sharing feedback with appropriate team members
Solicits re-booking from customer prior to departure
Maintains proper documentation of events
Compiles and reviews daily and weekly event sheets
Compiles and verifies charges/billing ensuring accuracy; collect deposits and final payments
Creates total guest satisfaction by providing genuine hospitality and by exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologies with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgement in rectifying the complaint
Performs other duties as assigned by Management
Qualification
Required
Two years hotel catering sales experience
Must have strong English skills, both oral and written
Strong presentation, communication and organizational skills required
Ability to make timely, effective decisions
Ability to prioritize, organize and make good judgments
Ability to maintain good team member relations
Ability to develop and maintain effective guest relations
Ability to work long hours, 5 to 6 days a week
Basic accounting procedures
Computer skills; Word, Excel, PowerPoint
Benefits
Medical, Dental and Vision Insurance
401k
Vacation and Sick Leave
Team Member Travel Program
Company
Pacifica Hotels
Pacifica Hotels manages high-quality hotels in prime coastal locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Marquis
CEO
John Pedlow
Chief Operating Officer
Recent News
2025-09-12
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