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Central Bank · 2 days ago

Teller

Marshfield, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Teller to provide a variety of teller and account services. The role involves handling customer transactions, maintaining cash accuracy, and promoting bank products while ensuring compliance with banking regulations.

FinanceFinancial Services

Responsibilities

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts

Operates a variety of office equipment

Explores customer needs and cross-sells services that are in the best interest of the customer

Makes appropriate referrals to other business units for traditional and non-traditional banking products and services

Provides superior service to customers

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters

Maintain cash drawer within prescribed limits

Purchase from and sell money to vault as needed

Accurately count, receive and disburse cash and accurately handle mutilated and bait currency

Verify and balance assigned cash drawer daily

Maintain cash over and short record

Assist in identifying cash offages

Maintain cash drawer variances within Central Bank of the Ozarks guidelines

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement

Includes obtaining appropriate documentation from customers and non-customers

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to our customers, and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Participate in sales programs to generate new customers and expand relationships with existing customers

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements

Acquire and maintain knowledge of all bank products and services

Complete or attend all required training

Assist others in the department/facility as needed and/or directed

May be assigned vault and/or ATM balancing responsibilities

May be assigned new account responsibilities

May be assigned other duties and responsibilities

May be assigned work or training at other assigned locations

Qualification

Cash HandlingCustomer ServiceBasic Math SkillsPC SkillsSales SkillsAttention to DetailJudgmentCommunication SkillsTeamwork

Required

High school Diploma or GED Certificate

Basic math skills, PC and typing skills, and the ability to count U.S. currency

Basic 10-key skills. Typing 25 wpm

Attention to detail and high degree of accuracy

Ability to maintain regular and punctual attendance

Ability to read, write, and speak English. Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Look for sales and referral opportunities in a 'needs based' selling environment

Must possess good judgment skills and the ability to handle confidential information

Ability to work quickly and accurately, to analyze information and make decisions

Willingness To Assume Additional Responsibilities/duties/projects As They Arise

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form