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Rhode Island Blood Center · 5 days ago

Telephone Recruiter

Providence, RI

Full-time

Onsite

New Grad, Entry Level

$17.82/hr - $17.82/hr

Rhode Island Blood Center is a vital community lifeline dedicated to helping patients and advancing global public health. The Telephone Recruiter is responsible for daily telephone recruitment of blood donors, providing customer service, maintaining donor data, and marketing company events to ensure blood collection goals are met.

Health CareMedicalNon Profit

Responsibilities

Performs daily telephone recruitment of past and potential blood donors--is accountable for achieving individual, department and company blood collection goals through efficient donor scheduling

Provides donor customer service—answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications. Educates donors concerning donating and eligibility criteria

Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures

Markets company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives

Participates in department incentive programs

Adheres to all Rhode Island Blood Center, Tele-recruitment and Donor Resources Department policies and procedures

Maintains professional communications with co-workers, donors, sponsors and other Rhode Island Blood Center departments. Displays effective interpersonal relations, projects professional image and supports mission statement by words and actions

Performs other duties as assigned

Qualification

Telephone recruitmentCustomer serviceSales experienceCall center experienceBasic computer skillsListenerInterpersonal skillsOrganizational skillsSelf-motivatedGoal-oriented