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Cornerstone Building Brands · 18 hours ago

Copy of Claims Representative, Warranty

West Sacramento, CA

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $25/hr

Cornerstone Building Brands is seeking a Claims Representative who will be responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. The role requires strong analytical skills and effective communication to ensure claims are processed effectively and resolved in alignment with company standards.

Building MaterialManufacturingReal Estate

Responsibilities

Receive, review, and validate incoming warranty claims to determine accuracy and required information

Initiate clarification calls to customers as needed to complete claim details

Maintain accurate claim documentation and communication updates within Dynamics 365 CRM

Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality

Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction

Host product standards and compliance discussions with customers, helping address concerns professionally and clearly

Administer service reimbursements and prepare settlement letters when applicable

Conduct research to identify root causes of product or service issues

Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements

Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality

Prepare clear communications and updates for management regarding claim trends, issues, and opportunities

Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete

Perform additional duties as assigned to support departmental needs

Qualification

Analytical skillsCRM systemsCommunication skillsMicrosoft ExcelProblem-solving skillsCustomer-centric approachHigh curiosityAttention to detailWork independentlyInitiative

Required

High School Diploma or equivalent required

Strong ability to interpret customer claims and apply relevant warranty coverage

Ability to read and interpret product specifications, drawings, and order confirmations

Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions

Strong verbal and written communication skills with a customer-centric approach

Ability to manage difficult discussions and mitigate customer dissatisfaction effectively

Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly

Strong attention to detail and accuracy in a fast-paced environment

Ability to work independently while supporting team and departmental goals

High curiosity, initiative, and willingness to grow in an evolving environment

Preferred

Bachelor's degree preferred

Experience in Ordering/Quoting systems is desired (AccuQuote preferred)

Experience with CRM systems is desired

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

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Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018