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Sheppard Pratt · 20 hours ago

Senior Director of HR Operations

Towson, MD

Full-time

Onsite

Director/Executive

10+ years exp

Sheppard Pratt is seeking a Senior Director of HR Operations to lead their HR Operations team. This role involves providing strategic oversight for HR functions, ensuring compliance with regulations, and enhancing operational efficiency across the organization.

CharityEducationHealth CareNon ProfitSpecial Education

Hiring Manager

Kristin Wenger

Responsibilities

Leads and develops a high-performing HR Operations team, providing coaching, mentorship, and ongoing professional development

Provides oversight and governance for all HR functions to ensure alignment with organizational strategy, regulatory requirements, and operational standards

Partners with Employee Relations, Talent Acquisition, Total Rewards, and Organizational Development to ensure alignment across HR functions

Serves as a strategic advisor to senior leadership on workforce compliance, operational efficiency, and risk mitigation

Develops and manages budgets related to HR operations and compliance initiatives

Leads continuous improvement initiatives to streamline HR processes, reduce administrative burden, and enhance the employee experience

Oversees data integrity, reporting, and analytics for HR operational functions

Collaborates with HRIS and IT to optimize systems, workflows, and reporting tools

Manages vendor relationships related to HR operations functions (leave administration, WC, service center tools, etc.)

Provides strategic direction and operational oversight for the HR Service Center, ensuring timely, accurate, and high-quality service delivery to employees and managers

Optimizes service workflows, case management practices, and service-level metrics

Implements technology enhancements and knowledge management tools to improve HR accessibility and efficiency

Ensures consistent interpretation and administration of HR policies across the organization

Serves as the primary HR compliance leader ensuring alignment with all applicable federal, state, and local employment laws

Maintains readiness and ensures compliance with external regulatory bodies including MSDE, Joint Commission, CARF, and the Office of Health Care Quality (OHCQ)

Oversees HR participation in audits, surveys, and accreditation activities

Develops, implements, and monitors HR policies, processes, and documentation that meet regulatory standards

Identifies compliance risks and leads corrective action or improvement plans

Partners with Legal, Risk, and Operations leaders to mitigate workforce-related compliance issues

Oversees administration of all leave programs including FMLA, ADA/reasonable accommodations, paid leave, unpaid leave, and organizational leave policies

Ensures accurate leave tracking, compliance with legal requirements, and effective return-to-work processes

Monitors program trends, escalations, and operational impacts; recommends program improvements

Leads the organization’s workers’ compensation program including claim management, reporting, and coordination with insurance partners

Partners with occupational health services to support safe return-to-work processes, injury prevention initiatives, and employee health requirements

Identifies patterns or risks related to workplace injuries and collaborates with Safety and Operations to implement preventive strategies

Qualification

HR Operations LeadershipCompliance OversightLeave ManagementWorkers’ Compensation ManagementHR CertificationRegulatory ExperienceHR Policies KnowledgeLeadership SkillsCommunication SkillsProject Management Skills