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Achievement Centers for Children · 1 day ago

Manager, Human Resources

Westlake, OH

Full-time

Onsite

Mid, Senior Level

$58K/yr - $72K/yr

5+ years exp

Achievement Centers for Children (ACC) is a Cleveland-area nonprofit that helps children and young adults with disabilities and their families achieve and thrive. The Manager, Human Resources is responsible for overseeing day-to-day people operations, managing payroll processing, benefits administration, and employee relations, while ensuring compliance with HR policies and practices.

EducationHealth CareNon ProfitRecreationTherapeutics

Responsibilities

Own plan administration for enrollments, life events, eligibility audits, and escalated employee support

Manage broker and carrier tickets and service levels and keep benefits guides and FAQs current

Receive and triage concerns, open and document investigations, conduct interviews, compile findings and recommendations, advise leaders on consistent actions, track themes, and close items on agreed timelines

Own day to day employee engagement by running an engagement plan, staying close to the pulse of the workplace across programs and sites, and spending regular time with teams

Support the development, communication, and implementation of strategic HR programs, while ensuring consistent application of policies and practices

Assess needs for work rule or policy changes and recommend updates

Guide and train managers on the employee handbook, policy interpretation, documentation, and corrective action standards that reflect just cause

Own end to end payroll processing for all employee groups in Paylocity, including regular and off cycle runs

Partner with Finance on general ledger posting, reconciliations, and responses to internal and external audit requests

Partner with leaders to improve team performance through coaching, counseling, and fair corrective action

Partner with Manager, Learning & Development on the annual and mid-year performance process, ensure clear goals, training, accountability, timely completion, and rating calibration

Ensure compliance with federal, state, and local requirements related to human resources, including employment practices, equal employment opportunity, ERISA, affirmative action, FMLA, ADA, wage and hour, compensation, benefits, and employee relations documentation

Partner with Human Resources on DODD, ODJFS, and ODE requirements, maintain secure files, and respond to agency inquiries with the CHRO and Compliance Officer

Partner with HR colleagues and leaders to identify opportunities that improve speed, quality, and employee experience

Create and deliver simple integrated HR solutions, measure impact, and standardize what works

Maintain strict confidentiality of employee and agency information and use sound judgment in all communications

Represent the Achievement Centers for Children with professionalism courtesy and accuracy in all interactions

Follow all agency policies and procedures including timekeeping safety and use of systems and equipment

Demonstrate integrity accountability and respect build trust and model positive human relations

Practice inclusive behavior and support a culture where all employees feel valued and heard

Participate in required training and pursue continuous learning to improve skills and outcomes

Identify process issues and propose simple fixes that improve speed quality or compliance

Qualification

Payroll ProcessingEmployee RelationsBenefits AdministrationHuman Resources ManagementPolicy ManagementPerformance ManagementPaylocity HRISJudgmentProcess DesignCoaching SkillsEmployment LawOhio Program FamiliarityClear CommunicationOrganization SkillsConfidentiality

Required

Bachelor's degree in human resources business or a related field required

Five or more years in Human Resources with hands-on ownership in at least three areas: benefits administration, employee relations, employee engagement, policy management, or performance management

At least three years payroll processing experience required

Demonstrated experience conducting employee relations investigations and writing clear findings with recommendations

Proven record of building SOPs, checklists, and simple controls, and meeting service levels

Strong proficiency with Paylocity HRIS payroll and LMS or similar platforms

Advanced Microsoft Excel Word and PowerPoint skills and comfort building simple dashboards and reports

Clear concise communication and the ability to influence busy leaders

Strong judgment confidentiality and integrity

Process design mindset with the ability to create SOPs checklists and job aids

Organization follow-through and the ability to manage multiple deadlines

Benefits plan mechanics eligibility and billing fundamentals

Core employment law and consistent policy application

Familiarity with Ohio program requirements DODD ODJFS and ODE or the ability to learn quickly