Kalmar · 17 hours ago
Product Support Engineer, Port & Terminal Eq
San Pedro, CA
Full-time
Onsite
Senior Level
$48/hr - $48/hr
5+ years expKalmar USA, Inc. is a leader in sustainable material handling equipment and services. They are seeking an experienced Product Support Engineer to provide maintenance and repair services for container handling equipment at customer sites, ensuring high levels of customer satisfaction and effective communication.
Information TechnologyLogisticsRobotics
Hiring Manager
Brandy Jones-Besedich, CDR
Responsibilities
Equipment Maintenance & Repair: Mechanical, Electrical, Hydraulic and Electronics diagnosis & repair of port & terminal container handling equipment (Kalmar and other brands); regular preventative maintenance, as scheduled; evaluate and assist with warranty claims; install software upgrades; program and test electronic equipment for spare parts/warranties
Equipment Commissioning: assist with the commissioning of new equipment- ensure equipment is operating according to specifications
Customer Communication: Communicate with customers regarding the diagnosis and repair problems experienced in the field; conduct product training for the customer; maintain high level of customer satisfaction by delivering on promises in a timely and orderly fashion
Documentation: complete detailed documentation (reports of labor, work orders, warranty documentation, inspections and maintenance logs); provide the customer with equipment service manuals and other materials according to contract specifications; must be capable of using Google Suite as well as, Microsoft Word, Excel, Access and Powerpoint
Collaboration: relay design or functional problems identified in field operations to Engineering; provide Sales/Engineering team with customer feedback regarding their needs and any problems; assist with production projects as needed
Qualification
Required
high school diploma or GED required
must have valid driver's license
US Passport and TWIC Card
Minimum 5 years' experience with commissioning, troubleshooting, repair and maintenance of mechanical, electrical, hydraulic and pneumatic systems, and electronics and programmable logic controllers (PLC's, preferably Siemens) for heavy equipment
ability to read/understand blueprints/schematics
able to work comfortably/safely at elevated heights
ability to use hand, air & electric hand tools
experience leading a team of technicians/engineers
Ability to deliver exceptional service and training through clear communication, detailed reporting, and a problem-solving mindset
Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your team
A self-driven approach to tackling challenges and continuously improving your skills
Collaboration and effective communication with colleagues and clients to achieve shared goals
Preferred
Bachelor's degree in Mechanical/Electrical Engineering or related field preferred
Technical diploma/certificate preferred
PLC programming certification/experience, Siemens preferred
Preference will be given Veterans and candidates with maintenance/repair experience on the following brands of heavy equipment: Kalmar, Taylor, MiJack and/or Remprex
Benefits
Medical, dental and vision insurance effective day one
Company paid short/long-term disability insurance
Life insurance
Paid vacation days
Personal/sick days
Paid holidays
Company
Kalmar
Kalmar provides cargo handling solutions and services to ports, terminals, distribution centres and heavy industry.
5001-10000 employees
H1B Sponsorship
Kalmar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$210.11M2024-12-13Post Ipo Debt· $210.11M
2024-07-05IPO
Leadership Team
Karri Keskinen
Head of Global Sales, Horizontal Transportation
Recent News
2025-12-22
Company data provided by crunchbase