South Carolina Department of Employment and Workforce · 9 hours ago
UI Customer Service Representative (CSR) - Statewide
South Carolina, United States
Full-time
Onsite
Entry Level
1+ years expThe South Carolina Department of Employment and Workforce (DEW) is focused on connecting jobseekers with career opportunities in a thriving business environment. They are seeking a UI Customer Service Representative (CSR) to handle inbound calls regarding Unemployment Insurance inquiries, providing guidance and assistance to claimants and employers while ensuring compliance with operational procedures.
Government Relations
Responsibilities
Provide general information and guidance with a positive, service-oriented attitude
Answer and handle inbound calls using call center scripts
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes
Follow operational procedures and guidelines regarding escalation and issue resolution
Qualification
Required
A High School Diploma
At least one year of relevant experience in a call center, contact center, or other similar customer service center
A bachelor's degree may be substituted for the required work experience
Benefits
Affordable health insurance
Great retirement benefits
Work-life balance
Company
South Carolina Department of Employment and Workforce
The South Carolina Department of Employment and Workforce (DEW) is responsible for paying unemployment insurance benefits, collecting unemployment taxes, helping people find jobs, matching businesses with qualified candidates, and collecting and disseminating state/federal employment statistics.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam M.
Chief Information Security Officer
Pamela H. Jones
Strategic Partnerships Manager
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