Verida, Inc. · 14 hours ago
Quality Assurance Specialist
Villa Rica, GA, US
Full-time
Onsite
Entry Level
2+ years expVerida, Inc. is seeking a Quality Assurance Specialist responsible for managing service complaints and assisting in internal quality control. The role involves investigating grievances, maintaining provider relationships, and ensuring compliance with quality standards.
Government Administration
Responsibilities
Assure enforcement of quality improvement policies and procedures
Maintain a positive working relationship with providers
Investigate and resolve all complaints and/or grievances
Assure appropriate and timely follow up and reporting for all complaints or grievances
Ensure all providers are performing according to SETI’s standards
Conduct periodic surveys to access consumer satisfaction and service quality
Prepare monthly and/or quarterly quality assessment reports for state agency
Recommend policies and procedures as required to improve service quality
Participate in provider orientations
Assist new providers in meeting contractual quality assurance standards
First point of contact when QA Manager is unavailable
Active participant on Quality Management Committee, as required
Other duties as assigned
Qualification
Required
Excellent communication skills
Problem solving skills, excellent time management skills
2-years' customer service experience
Ability to work independently or with a team
Positive attitude
High School graduate or equivalent
Company
Verida, Inc.
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia.
1001-5000 employees
H1B Sponsorship
Verida, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
Funding
Current Stage
Late StageLeadership Team
Gary Kinard
Chief Financial Officer
Company data provided by crunchbase