Lonestar Forklift, Inc. · 8 hours ago
Service Coordinator
Round Rock, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrLonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success. They are seeking a Service Coordinator to manage service jobs from start to finish, ensuring customer satisfaction and effective scheduling for technicians.
AutomotiveLogistics
Responsibilities
Organize and manage all Service jobs and incoming leads
Schedule work for Technicians, using the service scheduler to prioritize appointments
Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
Review WIP reports and bill applicable service calls to customers
Open and update all work orders in ERP system
Ensure all corporate safety initiatives and programs are strictly followed in the field
Qualification
Required
Previous dispatching and/or scheduling experience
Strong proficiency with MS Office Suite (Word, Excel, Outlook)
A customer service mindset and excellent verbal and written communication skills
Strong interpersonal skills, including the ability to work with internal and external customers at all levels
Excellent organizational skills, planning skills, and multitasking ability
Strong work ethic and a positive attitude
Preferred
Post-secondary degree or diploma in business, operations or a related field is an asset
Benefits
Comprehensive medical, vision, and dental benefits for you and your dependents
Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
Employee assistance programs
401K matching
Ongoing professional development opportunities
Company
Lonestar Forklift, Inc.
LoneStar Forklift is a machinery company offering forklift and equipment sales, parts, and rental services.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase