NTT DATA North America ยท 10 hours ago
Desktop Support Technician
Mahwah, NJ
Full-time
Onsite
Mid Level
$29/hr - $34/hr
3+ years expNTT DATA North America is a leading business and technology services provider, committed to innovation and client success. They are currently seeking a Desktop Support Technician to ensure the smooth operation of technology applications and provide deskside assistance to users in Mahwah, NJ.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills
Provide technology refresh support as needed
All other tasks as assigned
Qualification
Required
3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
Preferred
White Glove support or experience supporting VIPS is a plus
A+ Certification Highly Preferred
Must be flexible to work shift/weekend schedule
Must have a valid driver's license and personal vehicle for travel between client offices if necessary
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase