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AMEX Healthcare · 6 days ago

Manager - Account Development - Dallas

Full-time

Hybrid

Mid Level

$70K/yr - $128K/yr

3+ years exp

American Express is a company with a rich history of innovation and commitment to its customers. The Field Account Development Manager role involves managing key client relationships within the US Small & Medium Enterprise sector, focusing on retention and growth through face-to-face interactions and tailored solutions.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database

Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations

Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives

Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients

Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)

Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE. Force, C360)

Seek opportunities to up-sell and cross-sell commensurate with the needs of the client

Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Qualification

Sales experienceClient relationship managementConsultative skillsExperience in regulated industryCRM database proficiencyBachelor's degreeCross-selling skillsNegotiation skillsCommunication skills