Carr Allison ยท 9 hours ago
Manager of Desktop Support
Birmingham, AL
Full-time
Onsite
Senior Level
5+ years expCarr Allison is a well-regarded civil litigation firm with a team of over 150 attorneys across the Southeast. They are hiring a Manager of Desktop Support to lead the IT support team, ensuring exceptional service delivery to attorneys and staff while overseeing communication and support operations.
Consulting
Responsibilities
Lead and monitor support team performance, reporting service levels to management
Troubleshoot complex technical issues and ensure adherence to policies and best practices
Oversee ITSM software integrity and manage vendor relationships
Coordinate hardware deployments, inventory tracking, and compliance for firm assets
Develop and implement training, mentoring, and process improvements
Provide client reports and trend analysis; champion IT security awareness
Participate in firm-wide projects and research new technologies for readiness
Travel to other offices, as needed, and work beyond normal hours for project or issue resolution
Qualification
Required
5 years IT support experience in a professional setting required
Strong leadership and client service skills
Proven ability to manage high-pressure situations
Expertise in Windows OS, MS Office, and Microsoft 365
Experience with any of the following is a huge plus - Intune, Aderant, iManage
Flexible, team-oriented, and committed to continuous improvement
Preferred
law firm experience strongly preferred
Familiarity with security technologies (SOC/SEIM, EDR, IAM, firewalls) preferred
Bachelor's degree preferred
Company
Carr Allison
Carr Allison is a law firm providing legal services in Birmingham, AL.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scottie Hughes, CPA
Chief Financial Officer
Bill Graham
Partner
Recent News
Seattle TechFlash
2025-10-23
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