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StackAdapt · 3 days ago

Director, Client Services (SoCal)

United States

Full-time

Remote

Director/Executive

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. As Director of Client Services, you will lead revenue growth in the Western US region by managing a team of account managers and ensuring exceptional client experiences to achieve ambitious business goals.

Ad RetargetingAd TargetingAdvertisingAdvertising PlatformsDigital MarketingMachine LearningMarketingMobile AdvertisingVideo Advertising

Comp. & Benefits

Responsibilities

Acting as a thought leader directly and through your team, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt

Leading a team of 5-7+ account managers to grow revenue through exceptional experiences that help clients achieve their goals

Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor

Obsessing over client satisfaction to uncover opportunities for growth and improvement, and then drive programs to address these areas

Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients

Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AEs and AE leaders

Continuing to build our internal culture of high-performance and high-support across the Global Client Services team

Qualification

Account managementRevenue growthProgrammatic advertisingMartech expertiseData acumenPeople managementClient experienceCommunication

Required

A passion for people management, with a background leading commercially oriented account managers

Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader

Intense focus on delivering world class client experience that is founded on strong functional expertise and performance

Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being 'world class' really means

Strong data acumen, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions

Ambassador for a strong performance culture that values supporting others, acting with integrity, and a 'failure is not an option' mindset

Strong and assertive communicator, comfortable with debate for the sake of better outcomes internally and externally