Macro ยท 19 hours ago
Facilities Assistant
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrMacro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands. The Facilities Assistant plays a vital role in delivering a high-quality facilities service on-site, ensuring effective management and administration of responsibilities in alignment with service levels.
ConsultingFacility Management
Responsibilities
As the first point of contact for visitors and callers, you will play a key role in providing excellent customer service and creating a positive and welcoming environment
Create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff
Ensure calls are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times
Issue all visitors and vendors with a visitor pass, ensuring their names and details are correctly spelled and logged into the system
Ensure procedures are followed to contact a member of the relevant department if their host proves unobtainable
Resolve any problems or complaints. Aim to handle all queries within the bounds of own knowledge and experience but equally make appropriate decisions about when to escalate issues upwards
Ensure that all the maintenance and service contractors have the appropriate documentation for working and accessing the building
Ensure the reception area is kept neat and tidy. The desks must be free from clutter and the seating area regularly tidied and cleared of rubbish
Check that the lighting at the desk, reception area and any display cabinets is switched on and that any faults are reported to the FM helpdesk
Endeavour to support the team in requests that may undertake additional hours
Ensure health and safety compliance at all times
Undertake any other appropriate duties as required by the client or your manager
Provide a customer focused service and engender positive client and colleague relationships
Demonstrate attention to detail and ownership of the processes relating to areas of responsibility
Continually support and promote a teamwork approach within Macro and the vendor team
Comply with Macro process and procedures at all times
Daily room reservations and support conferences and special events by utilizing Meeting Room Manager
Equipment repair coordination with vendors as appropriate or directed by FM for repair or corrective steps for any equipment that is not working
Assist with any administrative and clerical requirements
Support general work on special projects as necessary
Qualification
Required
Experience within the office environment
The ability to communicate effectively and work well in a team
Excellent people management skills
Experience in a customer facing role
Flexibility and a positive attitude
High School graduate
Ability to read and comprehend simple instructions, short correspondence, and memos
Effectively present information in one-on-one and small group settings to customers, clients, and other employees
Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions
Ability to solve problems involving a few concrete variables in standardized situations
Proficiency in Internet software, inventory software, spreadsheet software, and word processing software
Preferred
Ideally, business development experience and an established network within the FM industry
Company
Macro
Macro offers global facilities management and workplace services, focusing on operational efficiency and sustainability.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase