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The Hartford · 4 days ago

Account Manager- Global Specialty Financial Lines

Hartford, CT

Full-time

Hybrid

Mid Level

$59K/yr - $89K/yr

The Hartford is an insurance company committed to making a difference and providing opportunities for growth. The Account Manager role involves supporting underwriting in the sales acquisition process, managing customer inquiries, and coordinating financial lines policy accounts.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Examine correspondence and applications to determine if changes are needed and make the necessary changes for quoting or underwriting review

Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies

Effectively balance quality, and timeliness while working alongside the Underwriter to manage a book of business

Multi-task, prioritize and manage daily work activities

Maintains an effective pending/diary/follow-up system

Maintains a professional/organized work area

Understands and supports organizational vision and strategy

Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes

Possesses the necessary knowledge of business concepts to achieve business results

Works effectively – is autonomous and thinks critically

Manages time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes

Embraces change -identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts

Words and actions are consistent; demonstrates company core values and principles

Supports others who request assistance and/or information

Builds effective relationships with co-workers and both internal, external customers

Acts with appropriate urgency when responding to customer inquiries or requests

Serves as the Single Point of Contact for agents on service related/problem resolution

Demonstrates effective communication skills

Qualification

Commercial Market Insurance experienceFinancial LinesCommercial Rating experienceCustomer Service OrientationTechnical proficiencyMicrosoft OfficeEffective Communication SkillsProfessional demeanorWorks autonomouslyShift work effortsAttention to detail

Required

Prior Commercial Market Insurance industry experience as an Account Manager, Technical Rater (or similar) servicing accounts at either an insurance carrier or agency required

Commercial Rating experience

Strong Customer Service Orientation and Relationship Building skills

Effective Communication Skills / Written and Verbal

Strong technical ability and proficiency in utilizing multiple systems

High attention to detail

Professional Demeanor

Works Autonomously

Ability to shift work efforts quickly and make decisions in a fast past environment

Proficiency in Microsoft Office Suite