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Pathward · 8 hours ago

Manager, Shared Services Operations

Sioux Falls, South Dakota, United States

Full-time

Hybrid

Mid, Senior Level

$72K/yr - $120K/yr

5+ years exp

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The Manager of Shared Services Operations will lead operational processes and teams to ensure delivery of enterprise objectives and manage customer service initiatives to meet business goals.

ConsultingFinanceFinancial Services

Work & Life Balance

Responsibilities

Responsible for management of teams and others including hiring, training, quality and performance management

Develops and oversees implementation of department plans and operational policies and procedures as required

Manages internal and external customer service delivery and initiatives to meet or exceed business objectives

Develops or manages metrics and other measurements for workforce productivity and achievement of SLAs and budgets

Ensures systems and first line of defense controls are in place to manage operational risk and regulatory compliance

Optimizes operational processes through simplification and/or automation

Acts as a subject matter expert in designated Operations discipline, focusing on legal processing and on-site management

Assigns and monitor workflow of direct reports which may include multiple processes, such as legal processing and on-site management

Other duties as assigned

Qualification

Operational risk managementCustomer service deliveryPerformance managementMetrics developmentProcess optimizationPlanningOrganizingAttention to detailWritten communicationVerbal communicationResults oriented