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Career Group Events · 21 hours ago

Retail Operations Manager

Miami, FL

Full-time

Onsite

Entry, Mid Level

$30/mo - $40/mo

2+ years exp

Career Group Events is seeking a dynamic and driven Retail Operations Manager who will lead the planning and on-site execution of retail operations for a large-scale, high-profile live event. This role involves ensuring operational readiness and exceptional customer service while partnering cross-functionally to achieve strong financial performance.

Staffing & Recruiting

Hiring Manager

Kelly Alzer

Responsibilities

Lead end-to-end retail operations planning, including staffing plans, schedules, store layouts, fixtures, POS, and on-site infrastructure

Serve as primary point of contact for clients and key stakeholders across planning, execution, and post-event phases

Coordinate closely with merchandising, marketing, HR, recruiting, warehouse, and external partners to ensure operational readiness

Oversee product receiving, tagging, merchandising, inventory control, and planogram execution

Recruit, train, and manage event staff to ensure alignment with brand and service standards

Manage on-site build, operations, and breakdown of all retail locations

Supervise and motivate staff to deliver efficient operations and exceptional customer service

Ensure POS accuracy, inventory integrity, and adherence to operational standards

Monitor budgets, control expenses, and troubleshoot issues in real time to meet performance targets

Oversee product reconciliation, transfers, and end-of-event logistics

Prepare executive summaries and detailed performance reports

Partner with finance to review P&L results and recommend improvements

Qualification

Event operations experienceRetail managementData-driven mindsetRetail KPIs experienceLeadership skillsOrganizational skillsCommunication skillsProblem-solving skillsStandard business software