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Las Vegas-Clark County Library District · 8 hours ago

Computer Lab Assistant

Las Vegas, NV

Part-time

Onsite

Entry Level

$20.95/hr - $28.07/hr

1+ years exp

Las Vegas-Clark County Library District is an award-winning organization currently seeking a Computer Lab Assistant for the Windmill Library. The role involves providing software assistance to users, scheduling computer lab equipment, and monitoring the lab for equipment issues.

AudiobooksEBooksEducationMusic

Responsibilities

Schedules patron use of computer lab equipment in accordance with established Library District policies and procedures

Assists staff and patrons with basic assistance in computer equipment and software application use

Provides basic telephone support for software and peripheral equipment inquiries

Utilizes personal computers in the daily course of work

Utilizes software applications associated with computer lab equipment, as well as providing help with the Internet and e-mail for patrons and staff

Monitors Library District equipment for damage, tampering, or loss

Performs record keeping tasks in documenting computer lab statistics, equipment repair, the sales of supplies, and software issues

Learns efficient use of new equipment and software introduced to the Library District

Responds to staff and patron inquiries concerning Library District software operations and diagnoses software and operator problems

Recommends or performs minor remedial actions to correct software and peripheral equipment problems

Provides updates, status, and project completion information to supervisor

Refers major hardware and software problems to supervisor and Information Technology Department for correction

Operates office equipment including, but not limited to copy machine, telephone, facsimile machine and cash register

Qualification

Customer service experienceComputer software assistanceBasic troubleshootingOffice equipment operationRecord keepingCommunication skills

Required

High school diploma or GED equivalency required

One (1) year demonstrated customer service experience in problem solving and assisting computer users on personal computer software operations, and associated peripheral equipment required; or an equivalent combination of training, education, and experience that provides the necessary knowledge, skills and abilities