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Siemens · 10 hours ago

Field Service Engineer

Cincinnati, OH

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $129K/yr

2+ years exp

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a dedicated Field Service Engineer to manage warranty issues and support large data center customers by providing hands-on technical support and ensuring smooth installations.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Conduct pre-installation site visits to very proper storage conditions and environmental readiness before equipment arrival. Identify and communicate any potential risks or issues before commissioning to prevent costly rework and delays

Lead efforts in the management and resolution of punch list items for large-scale data center installations, ensuring projects are completed on time and within scope

Oversee the resolution of warranty-related issues, working with internal teams and external customers to provide timely solutions and ensure customer satisfaction

Diagnose and resolve electrical issues related to low and medium-voltage power distribution systems, including troubleshooting control circuits and electrical components

Assist with the installation, testing, commissioning, and start-up of LV and MV equipment in data center projects, ensuring proper system integration and performance

Serve as a primary point of contact for customer inquiries and concerns related to punch lists, warranties, and technical issues. Build and maintain strong relationships with the customers and contractors through professional and timely support

Provide valuable feedback to project and quality program managers based on field experience, contributing to process and product improvements. Participate in internal reviews to share lessons learned and drive long-term reliability

Primarily support sites in either the Columbus, OH, Atlanta, GA, or Northern Virginia area with travel across the United States as needed (80%). Be available for emergency assignment and rapid response situations

Maintain clear, thorough documentation of all warranty claims, technical issues, and punch list resolutions. Provide detailed reports on issue status and actions taken

Qualification

Power distribution systemsTroubleshooting electrical systemsTestingCommissioningCustomer service experienceField service experienceElectrical Engineering degreeMicrosoft Office proficiencyOSHA 30 certificationNFPA 70E certificationMSHA 46/48 certificationProject management softwareCommunication skillsProblem-solving skills

Required

High School diploma or GED required

2+ years of experience in power distribution systems (low and medium voltage, 480V-38kV)

Proven experience troubleshooting and maintaining electrical systems, including low and medium voltage Switchgear, breakers, and control circuits

Strong working knowledge of power distribution systems, including testing, commissioning, and start-up procedures

Ability to work independently in a field-based, hands-on environment, providing technical support and resolving complex issues

Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) for documentation and reporting

Must be available for emergency and relief assignments, as well as up to 80% travel for national site visits

This position must be based remotely within the Columbus, OH, Atlanta, GA, or Northern Virginia area to support the geography of EA's business partners

Individuals must possess a valid Driver's license in good standing and be at least 21 years of age in order to participate in the required Siemens vehicle plan

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship