Colorado Department of Revenue · 18 hours ago
ADMINISTRATIVE ASSISTANT III (LICENSING SPECIALIST) - AUTO INDUSTRY DIVISION
Lakewood, CO
Full-time
Onsite
Mid Level
3+ years expThe Colorado Department of Revenue is dedicated to empowering businesses and individuals through quality customer service and innovation. They are seeking an Administrative Assistant III (Licensing Specialist) to support the Auto Industry Division in processing license applications and ensuring compliance with regulations.
Government Administration
No H1B
Responsibilities
Accepting, reviewing and processing Automobile and Powersports license applications for Manufacturers, Distributors, Manufacturers Reps, Business Disposers, Dealers, Wholesalers, Auctions, Salespeople, and Buyers Agents; accepting, reviewing and processing permit applications for Off-Premise Events and Plate Authorizations, accepting and processing application/licensing fees and funds; ensuring accurate data entry; assisting in the preparation of the daily deposits; fingerprinting applicants and reviewing criminal records; mail duties: and tracking and ordering office supplies; customer service
Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations and procedures
Provides recommendations of suitability for license applicants
Position provides training and guidance to new division license staff in processing applications to comply with statute and accepted procedures
Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed
This position will also mail copies of newly issued Division licenses to the licensee, produce licenses approved for changes of trade name and create and mail new licenses for licensees
As necessary, creates licenses, mails licenses to licensees, creates duplicate licenses
Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email
Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or the Division Director
May serve as the first point of contact to the Division for local clerks, licensees, and the general public
Performs front counter function which include, but is not limited to: checks in license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public and other stakeholders; Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division’s website and advises where questions can be emailed
Electronically fingerprint applicants for licensure as well as applicants whose suitability is established by the Division
Electronically fingerprint prospective and current Division employees as required
Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification
Receives payment from applicants concerning applications
Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division’s policies, procedures and/or directives
Qualification
Required
Three (3) years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking
General clerical duties may include: the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation, word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the allotted funds by authorizing (signing) operating expenditures
Applicants must be able to successfully pass a background investigation
Must be willing and able to occasionally lift up to 20 lbs
Preferred
Knowledge and experience processing license applications and renewals in a regulatory environment
Experience with the Mylo Licensing system and GenTax system
Possess a strong understanding of the Colorado Motor Vehicle and Powersports Codes and Rules
Exceptional interpersonal/customer service skills
Excellent written and communication skills
Strong ability to multi-task
Proven ability to work independently and accept supervision
Proven success organizing and tracking workload
Ability to multi-task with strong attention to detail
Established proficiency in position-related office technologies, especially Microsoft Office programs to include Word and Excel
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
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