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First Horizon Bank · 1 day ago

Credit Card Rewards Strategist

Miami, FL

Full-time

Onsite

Senior Level

5+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Credit Card Rewards Strategist will shape and advance the rewards experience across the credit card portfolio, working closely with product managers to enhance customer loyalty and drive engagement through effective rewards programs.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Partner with Credit Card Product Managers to design, execute, and optimize rewards programs and targeted campaigns that drive spend, engagement, and retention

Serve as the primary subject matter expert for credit card rewards, loyalty mechanics, and redemption structures

Manage relationships with third-party rewards vendors, including program performance, economics, and operational execution

Collaborate with marketing, analytics, digital, finance, risk, operations, and technology teams to ensure rewards initiatives are aligned with product strategy and business objectives

Analyze rewards performance, customer behavior, and ROI to inform enhancements and future program design

Support the development of a cohesive, forward-looking rewards strategy across the credit card portfolio, balancing customer value, cost efficiency, and competitive positioning

Identify process friction points for associates and clients, build compelling business cases, define requirements, and advocate for enhancements that elevate the credit card rewards program and client satisfaction

Lead and support the rollout, testing, and ongoing management of new reward products, features, and compliance-driven changes

Resolve reward escalations in partnership with technology, operations, and product teams, employing root cause analysis and driving to sustainable solutions

Develop and refine metrics and control systems to assess reward trends, SLAs, and quality, ensuring risks are proactively identified and mitigated

Maintain documentation, contribute to training for associates, and facilitate knowledge sharing across relevant teams

Qualification

Credit card rewards expertiseData analysisProject managementFinancial services experienceCross-functional collaborationMicrosoft Office proficiencyProblem-solving skillsOrganizational skillsCommunication skills

Required

Bachelor's degree in Business, Finance, Project Management, or a related field. Equivalent work experience considered

5+ years of relevant experience in credit card operations, implementations, project management, or product support preferable in financial services

Strong understanding of card reward programs including: design, setup, financial, servicing and regulatory/compliance

Demonstrated ability to use data to substantiate arguments, prioritize issues, report KPIs, and measure outcomes

Exceptional analytical, problem-solving, and organizational skills with an ability to manage multiple concurrent projects and initiatives

High levels of initiative, sound judgment, and demonstrated tact in communication and conflict resolution

Ability to work independently and credibly across cross-functional teams, effectively engaging with associates at all levels and external partners

Proficiency with project management tools, data analysis applications, and Microsoft Office

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)