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Family Connections, Inc. · 7 hours ago

Scheduling Coordinator - NJ4S

East Orange, NJ

Full-time

Onsite

Entry Level

$45K/yr - $48K/yr

2+ years exp

Family Connections, Inc. is dedicated to providing community-based services and support. They are seeking a Scheduling Coordinator to manage service applications, coordinate schedules, and facilitate communication between school representatives and consultants.

AdultElder CareNon ProfitSocial

Responsibilities

Review applications from queue based on the school district needs level, type of participants, and desired service

Follow up with school representative as required

Assign application to Prevention Consultant and/or Clinician

Schedule and confirm consultation between Prevention Consultant and/or Clinician and school representative using NJ4S system, Salesforce

Answers general and new participant inquiries

Communicates with potential applicants, supporting them with the scheduling and application process

Facilitates the paperwork process with potential applicants

Coordinates inquiries with the NJ4S Supervising Scheduling Coordinator to ensure tiered services are provided accordingly

Assists with scheduling and hosting NJ4S Community Advisory Board meetings

Assists with data collection and reporting as required by DCF

Coordinates and schedules NJ4S staff meetings

Maintains and orders office supplies for program

Participates in training as required

Provide front desk support for 7 Glenwood Suite 101 and Suite 304, providing excellent customer service, at all times

Manage all inquiries in a professional and courteous manner, in person on the telephone or via email

Greet, assist and/direct visitors

Ensure that the reception area and waiting room represent clean, safe and professional Agency standards for clients and staff

Confirm receipt and inform staff regarding packages that arrive at the front desk

Perform other duties as assigned by the NJ4S Supervising Scheduling Coordinator

Qualification

SchedulingSalesforceMicrosoft ExcelCommunity resources knowledgeTime managementOrganizational skillsCommunication skillsProblem solvingTeam collaboration

Required

Associate's degree with two years' experience in scheduling and office management in community-based services/social services setting

A valid New Jersey driver's license, safe driving record, and vehicle availability are required

Knowledge of community resources, social services, and mental health systems

Ability to identify problems/challenges and to consider potential solutions independently

Ability to use data to promote continuous quality improvement

Excellent time management and organizational skills

Ability to supervise staff regarding trauma-informed interventions

Ability to work with individuals from diverse backgrounds

Ability to work professionally and collaboratively on a multi-disciplinary team

Leadership capabilities: Ability to empower others while being personally accountable

Ability to delegate responsibility while holding staff accountable for their decisions, actions, and results

Inspires and motivates staff

Flexible, fair, and caring, without sacrificing accountability

An advocate for consumers

Excellent listener and communicator (verbal and written)

Ability to build respect, trust, and consensus

An imaginative and collaborative problem solver

Ability to work with people who have varying perspectives on issues

Proven track record in program management and collaboration

Preferred

Preferred knowledge and experience using Microsoft Excel and/or Salesforce

Additional education and related experience are preferred, such as a Bachelor's degree in a Human Services related field, and experience in the provision of prevention-related programs