PNC · 1 week ago
Sales and Client Experience Specialist
FL - Coral Gables
Full-time
Onsite
Mid Level
3+ years expPNC Bank is committed to delivering the best experience for its customers and fostering an inclusive workplace culture. The Sales and Client Experience Specialist will support the execution of sales and customer experience strategies, implement initiatives to grow revenue, and coordinate with key stakeholders to ensure effective execution.
BankingFinanceFinancial Services
No H1B
Responsibilities
Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels
Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences
Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps
Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives
Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management
Qualification
Required
Bachelors
3+ years of relevant / direct industry experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Account Management
Competitive Strategies
Customer Experience (CX)
Negotiation
Operations Management
Strategic Planning
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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